Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Sean McCaffrey

Clemmons,NC

Summary

Personable and dedicated Customer Service Representative with extensive experience in multiple customer facing industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Concierge

Drive Flow Inc
, NC
04.2019 - Current
  • A Drive Flow Concierge is a customer-oriented role, focused on providing our users with an exceptional customer service experience and high-end, technologically advanced vehicles
  • In my role at Drive Flow, I worked on a small team that prepared and delivered new Flow vehicles to clients, and support to users daily
  • On any given day you can find me: Preparing new vehicles for distribution
  • Installing Geo-Tab devices in new vehicles for tracking
  • Coordinating pickup and delivery with customers
  • Ensuring vehicle software is up to date
  • Ensuring customer privacy by removing CarPlay, Android Auto and Bluetooth data from vehicles
  • Ensuring vehicles are in pristine condition before handoff and providing a seamless delivery experience
  • After the vehicle has been delivered, I am responsible for all client communication and support
  • In this role, you must be a self-starter, have exceptional time-management skills and be very flexible allowing you to prepare and drop off a vehicle in Raleigh in the morning, and be in Charlotte to pick up a vehicle in the afternoon.

Motorcycle Restoration

Self-employeed
, NC
07.2017 - Current
  • Engaging with motorcycles spanning the past century, including both vintage relics and contemporary models from diverse brands, I have undertaken numerous projects. From rescuing forgotten treasures in barns to crafting bespoke, one-of-a-kind machines, the journey is a testament to my personal passion.

    My fascination lies in unraveling the intricate workings of these vehicles, delving deep into their inner mechanisms. The restoration process is far from a simple task, often demanding a quest for archaic technical knowledge and the relentless pursuit of elusive, occasionally rare parts. Transforming these challenges into a beautifully crafted end product is both an art and a testament to my dedication.

    Through this endeavor, I've cultivated a profound understanding of small engines—how they function and the art of engineering enhancements, to refine their original designs. Undertaking many tasks that require a fair bit of research, like painting, wheel building, engine rebuilding, and so on. Beyond the mechanical realm, the restoration work has imparted invaluable life lessons, teaching me not only to persevere through difficulties but also instilling a resilience that has positively impacted various facets of my personal life and instilled a drive to learn and improve skills I once thought were out of reach.

Freelance Photographer

Self-Employed
, NC
01.2012 - Current
  • This position requires the ability to balance creativity and the needs and wants of the customer
  • You must be flexible, open-minded, and willing to take criticism
  • This position also requires a great amount of discipline and the ability to be your own supervisor because I must create my own deadlines and work around customer’s schedules
  • This job requires location scouting and aspects of event planning to ensure the perfect experience for each client.
  • Coordinated and completed photoshoots for individuals, families and small groups.
  • Collaborated successfully with various personalities and work styles.
  • Scouted locations and curated props for photography shoots.
  • Planned and obtained original shots using innovative thinking and new techniques.
  • Attended conferences and workshops related to photography industry trends.
  • Collaborated with clients to plan shoots and boost satisfaction with photos.
  • Manipulated colors, brightness, contrast and other elements to enhance images.
  • Compiled collections of multiple photographs into one cohesive piece.
  • Assembled professional lighting and photography equipment to produce product and head shot photographs.
  • Maintained an organized database of all edited photos for easy retrieval when needed.
  • Enhanced, retouched and resized photographs and negatives using airbrushing and other techniques.

Barista

Starbucks Coffee Company
04.2016 - 04.2019
  • This is a fast-paced, customer-facing job that requires the ability to multitask while providing each customer with exceptional service
  • I take on multiple roles throughout the day whether that’s making complex drinks, providing customer support, or carrying out any of the multitude of service-related tasks we must complete before the day’s end; I do each task with precision and pride
  • I strive to engage each customer and create a positive experience from the moment they are in front of me until they’re out the door.

Education

Associates in Applied Science Information Systems Technology - Information Systems Technology

Forsyth Technical Community College
01.2020

High School Diploma -

West Forsyth High School
01.2015

Skills

  • Customer Service
  • Troubleshooting
  • Problem Solving
  • Strong Interpersonal Skills
  • Team Player
  • Windows and macOS
  • Google Apps
  • Microsoft Services
  • Issue Resolution
  • Application Support
  • Data Security
  • Technical Support
  • Hardware Diagnostics
  • Product Troubleshooting
  • Technical Troubleshooting
  • Conflict Mediation
  • Exceptional Customer Service
  • Speedy and Efficient
  • Professional Demeanor
  • Solid Problem Solver

Certification

  • 01/2022, Present, Google IT Support Professional, Grow with Google
  • 02/2022, 03/2022, Intro to Cybersecurity Tools and Cyber Attacks, IBM

Affiliations

  • Home Renovation
  • Motorcycle Restoration
  • Gardening
  • Cooking
  • Technology
  • Learning new things.
  • Reading
  • Photography

References

References available upon request.

Timeline

Concierge

Drive Flow Inc
04.2019 - Current

Motorcycle Restoration

Self-employeed
07.2017 - Current

Barista

Starbucks Coffee Company
04.2016 - 04.2019

Freelance Photographer

Self-Employed
01.2012 - Current

Associates in Applied Science Information Systems Technology - Information Systems Technology

Forsyth Technical Community College

High School Diploma -

West Forsyth High School

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Sean McCaffrey