Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Behavior Technician
Balance Autism
06.2024 - Current
Work with children with their cognitive, emotional, social development
Ensure safety among clients
HIPAA knowledge and utilization
Data tracking
Behavior analysis techniques
Online Personal Shopper
Walmart
11.2023 - 06.2024
Shopped for customers that placed orders online.
Prepared and organized customers orders
Dispensed orders to customers
Collaborated with inventory teams to ensure product availability and accurate stock levels
Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Team Member (Seafood)
Whole Foods
03.2023 - 06.2023
Provided exceptional customer service while meeting business expectations and goals. Fulfilling customers orders and answering any questions that they have regarding store products.
Stocked shelf space displaying products with attractive presentation
Utilized knowledge of seafood helping customers
OWI Coordinator
Urban Dreams
09.2022 - 03.2023
Successfully balanced multiple tasks simultaneously. Received payments from participants, explained procedure of classes to participants, organized materials for instructors to teach OWI educational courses, and built and maintained relationships with partners.
Electronically filed records with the Iowa courts and DOT
Maintained client confidentiality
Manager
Culver’s
01.2014 - 01.2023
Demonstrated engaging customer service skills and an exemplary work ethic as a manager that helped maintain the effectiveness and efficiency of a fast paced restaurant. Greeted customers, assisted in taking customers orders, and managing/leading shifts while maintaining a hospitable environment for our guests along with employees.
Always performed job duties with urgency and hustle.
Helped train crew members and implement and enforce workplace policy and procedure to increase functionality of the restaurant
Education
Associate of Arts (A.A.) -
Des Moines Area Community College
West Des Moines, IA
05.2020
Masters of Science - Nonprofit Administration
Louisiana State University Shreveport
Shreveport, LA
11.2025
Graduate Certificate - Diversity, Equity, and Inclusion
Grand View University
Des Moines, IA
05.2024
Bachelor of Social Work (BSW) - Psychology Minor
Grand View University
Des Moines, IA
08.2022
Skills
Solution focused/problem solving
Time management
Team Building
Inventory management
Customer Service
Data collection
Documentation skills
Behavioral management
Social skills development
Positive reinforcement
Applied behavior analysis
Certification
Summa cum laude (Grand View University)
Academic President’s List (Grand View 2020-2022)
Academic President’s List (DMACC 2019-2020)
Award of Distinction (DMACC 2019)
Timeline
Behavior Technician
Balance Autism
06.2024 - Current
Online Personal Shopper
Walmart
11.2023 - 06.2024
Team Member (Seafood)
Whole Foods
03.2023 - 06.2023
OWI Coordinator
Urban Dreams
09.2022 - 03.2023
Manager
Culver’s
01.2014 - 01.2023
Masters of Science - Nonprofit Administration
Louisiana State University Shreveport
Graduate Certificate - Diversity, Equity, and Inclusion