Curtis Lord
Astoria,NY
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
General Manager
Studio by Tishman Speyer
08.2024 - 12.2025
- Managed a team of six direct reports to maintain the operations of over 220,000 RSF of flexible commercial office space.
- Oversaw the sales, negotiations, and lease administrations of more than 200 tenant companies.
- Reported on monthly financial profit and loss variances, quarterly re-forecasting, and client operations metrics.
- Generated and managed annual operating budgets of approximately $5 million, capital plans between $1-3 million, and presented financial plans to internal management and applicable clients.
Associate General Manager
Studio by Tishman Speyer
10.2023 - 08.2024
- Managed and developed growth of an onsite team of two direct reports to ensure operational excellence of the space and enhance overall tenant experience.
- Proactively budgeted expenses and analyzed revenue for ownership of P&L.
- Researched, prepared, and suggested ideas for efficiency and cost savings to meet budgeted yearly NOI.
- Owned leasing lifecycles, including prospect outreach, tours, follow-up negotiation, execution of lease agreements, and negotiating renewals.
Senior Community Lead
WeWork
10.2022 - Current
- Co-managed 280,000 square feet of co-working space across two multi-asset locations
- Lead member experience initiatives across locations to ensure retention and growth
- Co-managed a team of eight employees and ensured their growth and completion of goals
- Created partnerships with cross-functional parties, internal teams, and external vendors
Community Lead
WeWork
06.2021 - 10.2022
- Solved member-related issues to keep a cohesive community environment
- Worked with sales to ensure a high-retention rate and raise occupancy
- Managed and oversaw Medallia survey feedback to enhance member experience
- Oversaw daily building operations while striving for operational excellence
Community Associate
WeWork
06.2020 - 06.2021
- Planned and executed various events and activities for members of the office community
- Registered daily mail and packages and distributed them to members
- Prepared gifts and member touches for anniversaries, birthdays, and special occasions
- Assisted in the preparation and execution of monthly member moves
Receptionist/Administrative Assistant
FOX Corporation
12.2019 - 06.2020
- Oversaw the reservations and set up of high-level meetings, luncheons and special events
- Answered all inbound phone calls and screened them for C-Suite executives
- Created invoices and distributed to the appropriate internal departments
- Worked through various ad hoc tasks and responsibilities on a daily basis
Education
Bachelor of Science - Public Relations
State University of New York at Fredonia
Fredonia, NY05.2017
Skills
- Project management
- Leadership development
- Community building
- Customer success management
- Multi-asset management
- Excellent written and verbal communication
- Operations management
- Proficient with Google Suite, Microsoft Office, Salesforce, Tableau, PowerBI, Medallia, Concur Travel Solutions, Maconomy, HubSpot, Yardi, and Workday
Timeline
General Manager
Studio by Tishman Speyer
08.2024 - 12.2025
Associate General Manager
Studio by Tishman Speyer
10.2023 - 08.2024
Senior Community Lead
WeWork
10.2022 - Current
Community Lead
WeWork
06.2021 - 10.2022
Community Associate
WeWork
06.2020 - 06.2021
Receptionist/Administrative Assistant
FOX Corporation
12.2019 - 06.2020
Bachelor of Science - Public Relations
State University of New York at Fredonia