Curtis Lovato
Rossville,GA
Summary
Hardworking, hands-on Supervisor at Fortuna Stoneworks with a proven track record in enhancing operational efficiency and customer satisfaction. Expert in training and mentoring employees , implementing safety protocols, and managing projects. Achieved significant budget savings through effective contract management and resource optimization, while fostering a culture of excellence and reliability.
- Over 20 years of experience in Granite/Stone work industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Supervisor
Fortuna Stoneworks
Rossville, GA
01.2011 - Current
- Oversaw daily operations ensuring adherence to safety protocols and quality standards.
- Trained team members on best practices in stone processing and installation techniques.
- Implemented inventory management systems reducing material waste and optimizing resource allocation.
- Coordinated scheduling of projects aligning workforce availability with customer demands.
- Resolved client concerns swiftly enhancing customer satisfaction and loyalty.
- Developed training materials fostering skill enhancement among new hires and existing staff.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful
- Operated and trained employees on a CNC machine
Education
GED -
Georgia Northwestern Technical College
Rome, GA11.2017
Skills
- Training and mentoring
- Goal oriented
- Customer service
- Staff management
- Project planning
- Software experience
- Contract management
- Data analytics
- Safety protocols
- Employee development
- Problem-solving
- Multitasking Abilities
- Time management
- Computer skills
- Excellent communication
- Customer relations
- Professionalism
- Reliability
- Adaptability
- Positive attitude
- Team leadership
- Managing operations and efficiency
- Hiring and training
Skills Continued
- Experienced with all hand tools, saws, etc.
- CNC machine- water jet
- Forklift, lull lift, scissor lift, skid-steer
- Electrical work, running conduit, pulling wire
- Cabinetry work
- Computer programming
- 20 plus years of customer communication and sales
- Plumbing experience
- Roofing experience
Timeline
Supervisor
Fortuna Stoneworks
01.2011 - Current
GED -
Georgia Northwestern Technical College