Curtis Luster
Gainesville,FL
Summary
Service-oriented Claims Adjuster skilled at investigating, evaluating, first and third party auto and general liability claims through prompt contact with policyholders, clients, law enforcement agencies, witnesses, and technical experts to utilized excellent negotiation skills to facilitate settlements, or offer explanation for denial. Identify and pursue claims with subrogation potential. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Sr. Liability Claims Adjuster
Charles Taylor TPA/Underwriters Safety & Claims
05.2000 - Current
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Documented all investigation activity and presented reports to management.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Directed claims negotiations within allowable limit of $50,000 and supported successful litigations for advanced issues
Sr. Claims Representative
Progressive Insurance Companies
06.1996 - 12.1999
- Recommended and set reserves based on expected payouts.
- Conducted investigations into complicated mid- and high-exposure claims.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Followed up with customers on unresolved issues.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
Claims Representative
State Farm Mutual Automobile Insurance Company
01.1989 - 04.1995
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Interviewed policyholders to verify information and obtain additional details.
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
- Investigated accidents or incidents to determine cause and extent of damages.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
Education
Bachelor of Arts - Political Science
University of Florida
Gainesville, FL06.1982
Skills
- Claims Investigation
- Damage Assessment
- Policy Interpretation
- Microsoft Office
- Liability Analysis
- Self-Motivation
- Professionalism
- Analytical Skills
- Interpersonal Skills
U.S. Army
Served as a NCO/Sgt. at following installations: Fort Hood, TX and Pueblo Army Depot, Pueblo, CO.
Top Secret Clearance
Timeline
Sr. Liability Claims Adjuster
Charles Taylor TPA/Underwriters Safety & Claims
05.2000 - Current
Sr. Claims Representative
Progressive Insurance Companies
06.1996 - 12.1999
Claims Representative
State Farm Mutual Automobile Insurance Company
01.1989 - 04.1995
Bachelor of Arts - Political Science
University of Florida
Similar Profiles
Bryan HernandezBryan Hernandez
Building Envelope Consultant at Charles TaylorBuilding Envelope Consultant at Charles Taylor
Jordyn PaderezJordyn Paderez
Business Development Manager at Charles Taylor EnviormentalBusiness Development Manager at Charles Taylor Enviormental
Sandeep SandhuSandeep Sandhu
Group IT Service Delivery Analyst at Charles Taylor InsuretechGroup IT Service Delivery Analyst at Charles Taylor Insuretech