CURTIS MALONE
Atlanta,,GA
Summary
Results-driven Luxury Automotive Retail Account Manager with a proven track record of exceeding targets and driving revenue growth. With 6+ years of thriving in dynamic environments of account management, hospitality, business expansion, and SaaS & CRM product management, I leverage deep industry knowledge and customer insights to develop and execute strategic sales plans. Specializing in sales of auto repair services, parts, subscriptions, and teleservice, I consistently expand the client base by building strong relationships with KDMs, providing a personalized VIP experience that leads to mutual success for Fortune 500 companies.
Overview
6
6
years of professional experience
Work History
Sr. Account Manager
Hennessy Jaguar – Land Rover Of North Atlanta
06.2022 - Current
- Expands distribution and integration of SaaS products and technology to deliver targeted communication to growing client base.
- Conceptualizes and executes lead generation plans to grow territory through campaigns, marketing, cold-calling, and referrals resulting in 33% Gross Profit.
- Consistent achievement of month over month quota attainment by 173% in new revenue sales managing local SMB and Corp accounts.
Business Development Consultant
Nalley Infiniti of Marietta
09.2021 - 06.2022
- Assessed internal marketing deficiencies and established sustainable solutions to promote consumer engagement within auto retail market.
- Collaborated with production, sales, and client service teams to utilize CRM tools and schedule sales ready meetings to enhance marketing narrative, and product stories yielding 10% increase in traffic.
- Conducted analysis to identify pain points and curated a database of client feedback to enhance experience, sales, and retention to achieve monthly CSI goal 48% above market.
Night Auditor
Starling Hotel (formerly W-Midtown)
05.2021 - 12.2021
- Managed night audit process, ensuring accurate billing and reconciling financial transactions, resulting in 98% error-free record and improved financial accuracy.
- Effectively handled VIP guest check-ins and check-outs during overnight shifts, maintaining high level of professionalism and providing exceptional customer service.
- Upsold room upgrades, amenities, and services resulting in 20% revenue increase for Q2&Q3 2021.
Luxury Service Advisor & Account Manager
Infiniti of Birmingham
05.2017 - 12.2020
- Strengthened cross-functional collaboration with service, marketing, and sales, to implement and streamline fleet management systems
- Assessed business and client needs, serving as SME consultant to C-Suite executives, creating innovative methodologies to drive sales, securing more than $185K in Q1 of 2019
- Fostered strategic relationships with internal and external stakeholders to identify needs and develop sales plans, generating $1.3M in profit
- Led translation of client needs into the product & service marketing strategy, increasing client traffic by 82% in 2020 with service launches and product upsells to aid in company growth
Education
Bachelor of Arts - Integrated Marketing Communications & Business Administration
University of Mississippi
Oxford, MSSkills
- Digital Marketing Communications Marketing Automation Strategic Planning Presentations Development Critical & Creative Thinking Go-to-market (GTM) Planning Brand Development Project Management CRM SaaS Integration Hospitality Sales Optimization Cross-Functional Collaboration Growth Strategizing Product Launches Auto Retail Sales
Timeline
Sr. Account Manager
Hennessy Jaguar – Land Rover Of North Atlanta
06.2022 - Current
Business Development Consultant
Nalley Infiniti of Marietta
09.2021 - 06.2022
Night Auditor
Starling Hotel (formerly W-Midtown)
05.2021 - 12.2021
Luxury Service Advisor & Account Manager
Infiniti of Birmingham
05.2017 - 12.2020
Bachelor of Arts - Integrated Marketing Communications & Business Administration
University of Mississippi
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