Curtis McCann
St Louis,MO
Summary
Dedicated and results-driven customer service, manufacturing and logistics professional with over 10 years of experience. Proven track record in conflict resolution, quality assurance, and safety management. Known for attention to detail, organizational skills, and an eagerness to contribute to team success. Motivated to learn, grow, and apply skills in a new role to drive company success.
Overview
7
7
years of professional experience
Work History
Delivery Driver
AmazonFlex
04.2024 - 12.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
Customer Support Specialist
Ranstad Staffing
10.2019 - 11.2024
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
Utility Operator
International Paper
06.2023 - 12.2023
- Used KIWI operating software to track orders, troubleshoot stacker computer issues, and locate print plates and die cutters for exact order processing
- Performed maintenance tasks including ink changes, tray refills, and baler wiring repairs to maintain optimal production
- Conducted cleanliness and safety checks across workstations, ensuring the proper use of PPE and removal of dust particles using an airgun
- Organized order spec sheets and load tags, ensuring correct printer ink selection based on order type
Technician
Servpro
01.2022 - 01.2023
- Managed company vehicle for equipment pick-up and delivery to job sites, ensuring prompt project execution
- Conducted water, fire, mold, sewage, bioremediation, and carpet/upholstery cleaning tasks, ensuring safety and quality standards
- Coordinated communication between office and job sites, providing updates to project managers and resolving customer concerns
Groundskeeper
Sansone Group
04.2019 - 09.2020
- Performed routine maintenance on outdoor areas including landscaping, gardens, and lawns to enhance property appearance
- Assisted with custodial duties indoors, including light fixture maintenance and appliance repairs
Inventory Control Specialist
CBRE
02.2018 - 09.2019
- Managed inventory for laboratory storage rooms, ensuring proper organization and timely restocking
- Loaded/unloaded pallets, labeled chemicals, and supported storage areas per safety protocols
- Communicated effectively with teams and clients via email and phone to ensure smooth operations
Warehouse Clerk
CBRE
07.2017 - 09.2019
- Operated Logistics and Cispro software to manage warehouse operations and ensure efficient inventory distribution
- Sorted mail, packages, and chemicals, maintaining safety and organization in the warehouse
- Responded to client inquiries, including biohazardous materials, ensuring compliance with safety regulations
Education
High School Diploma -
Gateway Institute of Technology High School
05.2008
Skills
- Microsoft Office
- Outlook
- Forklift
- Logistics
- Manufacturing
- Water Damage, Mold, and Fire Restoration
- RF Scanner
- Shipping and Receiving
- Pallet Jack
- Safety Trained
- Reach Truck
- Packaging and Order Picker
- Maintenance
- Inventory Control
- Materials Handling
- OSHA knowledgeable
- Customer Service
- Time Management
- Warehouse management
- Quality Assurance
- Phone Etiquette
- Team Player
- Team Leader
- Organizational Skills
- Problem Resolution
Timeline
Delivery Driver
AmazonFlex
04.2024 - 12.2024
Utility Operator
International Paper
06.2023 - 12.2023
Technician
Servpro
01.2022 - 01.2023
Customer Support Specialist
Ranstad Staffing
10.2019 - 11.2024
Groundskeeper
Sansone Group
04.2019 - 09.2020
Inventory Control Specialist
CBRE
02.2018 - 09.2019
Warehouse Clerk
CBRE
07.2017 - 09.2019
High School Diploma -
Gateway Institute of Technology High School
Similar Profiles
Jessica ChadwickJessica Chadwick
AmazonFlex Driver at AmazonFlexAmazonFlex Driver at AmazonFlex
Richard FermosoRichard Fermoso
Delivery Driver at AmazonFlexDelivery Driver at AmazonFlex
Anastasiia NahretskisAnastasiia Nahretskis
Delivery Driver, Shopper at DoorDash, AmazonFlex, InstacartDelivery Driver, Shopper at DoorDash, AmazonFlex, Instacart
Devon ReeseDevon Reese
Front Desk Receptionist at Planet FitnessFront Desk Receptionist at Planet Fitness
Hannah SchmittHannah Schmitt
Community Resource Coordinator at Willows WayCommunity Resource Coordinator at Willows Way