SEANTAE MCBEAN

- Install and maintain fiber-optic cables and equipment, providing troubleshooting support to customers.

- Conduct site surveys to assess technical requirements for installations and upgrades.

- Connect components to outside cable systems, ensuring optimal functionality.

- Analyze test readings and reports to identify equipment repair needs.

- Communicate technical concepts clearly to non-technical personnel.

- Utilize critical thinking to evaluate data and determine necessary repairs.

- Achieved performance goals and metrics in a fast-paced call center while multitasking effectively.

- Diagnosed and repaired complex electronic equipment issues for technical support.

- Utilized multiple computer systems, including Microsoft Office Suite, for note-taking and research.

- Delivered exceptional customer service by promptly addressing customer inquiries with empathy and efficiency.

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- Cultivated strong vendor relationships to secure quality materials at competitive prices.

- Created marketing and pricing strategies to boost sales and maintain market competitiveness.

- Oversaw product development from concept to launch, including packaging and shipping.

- Monitored website traffic with analytics tools to project sales and assess profitability.

- Partnered with affiliates and influencers to drive traffic and increase sales via social media.

- Enhanced product pages for improved search engine visibility.

- Led content creation and scheduling for multiple social channels, boosting engagement and follower growth.

- Grew YouTube subscribers from 3,278 to 135,690 in two years through strategic management.

- Developed and executed successful campaigns, enhancing revenue via a structured social media calendar.

- Cultivated relationships with sponsors and advertisers to unlock monetization opportunities.

- Analyzed Google Analytics data to evaluate campaign success and refine strategies.

- Engaged with followers professionally, fostering community and loyalty through prompt interactions.

- Analyzed data to identify trends, optimizing store performance and boosting sales.

- Managed store operations, including cash handling, inventory control, and employee records.

- Implemented loss prevention measures by monitoring security and suspicious activities.

- Trained new hires on product knowledge and customer service standards.

- Conducted weekly staff meetings to align goals and enhance productivity.

- Led a team of 10+ associates to deliver timely, exceptional customer service.

- Delivered exceptional customer service, achieving a 95% satisfaction rating.

- Exceeded sales targets by 20% each quarter through upselling techniques.

- Maintained organized displays and ensured product availability.

- Assisted in promotional events, boosting foot traffic and sales.

- Trained new associates on product knowledge and sales strategies.