Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Wheelock

Augusta

Summary

IT support professional with over 10 years of experience in customer service, scheduling, technical troubleshooting, and resource coordination. Skilled in Windows and Linux environments, with hands-on experience in setting up security systems, dispatch coordination, and help desk operations. Known for strong organizational skills, proactive problem-solving, and technical acumen. Seeking to leverage my skills in a dedicated IT Support or IT Coordinator role.

Overview

12
12
years of professional experience

Work History

Resource Scheduling Coordinator

Scientific Games
06.2022 - Current
  • - Coordinated field technician dispatches for the Maine State Lottery using scheduling and dispatch systems.
  • - Tracked and managed IT-related assets including installation, removal, and assignment.
  • - Communicated with vendors and technicians via phone and digital platforms to ensure timely service.
  • - Operated in a computer-driven environment requiring constant multitasking.

Customer Associate Representative I

State of Maine
09.2021 - 06.2022
  • - Scheduled, modified, and canceled road/written driving exams using state scheduling software.
  • - Provided public support and guidance for licensing procedures, maintaining high service accuracy.
  • - Ensured regulatory compliance and accurate documentation.

Cell Phone Technician

T-Mobile
02.2018 - 08.2021
  • - Troubleshot mobile hardware/software issues on Android and iOS devices.
  • - Provided customer-centric technical assistance and upsold services when appropriate.
  • - Operated within one of the nation's largest telecom environments.

Tax Examiner

Transworld Systems Inc.
05.2014 - 12.2014
  • - Managed personal tax collection queues with strict confidentiality.
  • - Used proprietary systems to track account activity and ensure accurate reporting.
  • - Worked under compliance-driven and fast-paced workload.

Certified Sales & Leasing Consultant

Charlies Motor Mall
04.2013 - 03.2014
  • - Conducted consultative sales and followed up on inbound leads and walk-in traffic.
  • - Negotiated pricing, financing terms, and maintained CRM-based communication with clients.
  • - Delivered a high-touch customer experience from inquiry to sale.

Education

High School Diploma - Equivalent

Cony High School
Augusta
06-2011

Skills

  • - Technical Troubleshooting & Support
  • - Windows & Linux System Administration
  • - Scheduling & Dispatch Coordination
  • - Asset & Inventory Management
  • - Security System Setup & Configuration
  • - Customer Relationship Management (CRM)
  • - Help Desk Operations & Ticketing Systems
  • - Photoshop Proficiency
  • - Strong Communication & Phone Skills
  • - Multitasking in High-Volume Environments
  • - Flexible and Fast Learner
  • - Windows & Linux Operating Systems
  • - Photoshop (Proficient)
  • - Security System Setup
  • - Dispatch and Scheduling Software
  • - CRM Platforms
  • - Mobile OS (Android, iOS)
  • - Inventory Management Systems
  • - Help Desk Ticketing Systems
  • - Microsoft Office Suite (Excel, Outlook, Teams)

Timeline

Resource Scheduling Coordinator

Scientific Games
06.2022 - Current

Customer Associate Representative I

State of Maine
09.2021 - 06.2022

Cell Phone Technician

T-Mobile
02.2018 - 08.2021

Tax Examiner

Transworld Systems Inc.
05.2014 - 12.2014

Certified Sales & Leasing Consultant

Charlies Motor Mall
04.2013 - 03.2014

High School Diploma - Equivalent

Cony High School

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