Annessa Kester
Chatfield,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Scheduling Resource Representative I – Department of Nursing
Mayo Clinic
01.2019 - Current
- Consulting with Nursing leadership to create schedules.
- Developing and maintaining position control documents, staff bases, and posted employee schedules.
- Building schedules for 350+ employees throughout multiple units.
- Employee timecards, pay rules, and FTE audits.
- Building and maintaining system parameters in scheduling software applications.
- Performing routine application maintenance.
- Processing data updates and provide technical support for designated scheduling applications
- Writing and executing database queries using report writing tools and developing reports for dissemination
- Consulting about unit budgets and workload analysis for scheduling solutions to leadership within the Enterprise
- MC C&C Change Agent
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Desk Operations Specialist – Cardiology and Cardiac Surgery
Mayo Clinic
10.2015 - 08.2019
- Checking in and out patients
- Admitting patients for catheterization procedures
- Rooming patients
- Includes: Getting height, weight, blood pressure, temperature, O2 saturation, updating medications and allergies, and adding implants to patient’s chart
- Scheduling
- Includes: Office visits, general testing and surgeries
- Answer phones and log communication encounters within a patients chart
- Avid user of In-Basket and Work queues
- Have been put in a float role and worked at numerous desks within the Cardiology department
- Chosen for a lead DOS role in Cardiac Surgery to roll out two new pilots for that desk
- Super-User
- ATE Support for Arizona EPIC Go-Live
- Greeted guests entering and exiting facility.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Answered phones and assisted callers with inquiries.
- Ensured seamless integration of newly acquired businesses into existing desk operations, facilitating a smooth transition period for all parties involved.
- Supported rapid decision-making during high-pressure situations by presenting relevant information clearly and concisely to senior management.
Caregiver
Valleyland Daycare Center
05.2006 - 08.2015
- Providing a safe structured learning environment
- Supervised and Interacted with a large number of children, including children with special needs
- Organized activities/field trips
- Experienced in preparing meals for a number of people (70+)
- Communication experience with coworkers, parents, and children.
Education
Associate degree: Liberal Arts and Science -
Rochester Community & Technical College
Bachelor of Science - General Information Technology FP
Capella University
12.2024
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Technical Troubleshooting
- Beginner in SQL, JavaScript, and CSS
- Performance Tracking
- Multitasking Abilities
- Excellent Communication
- Teamwork and Collaboration
- Problem-Solving
- Analytical Thinking
References
Upon request
Timeline
Scheduling Resource Representative I – Department of Nursing
Mayo Clinic
01.2019 - Current
Desk Operations Specialist – Cardiology and Cardiac Surgery
Mayo Clinic
10.2015 - 08.2019
Caregiver
Valleyland Daycare Center
05.2006 - 08.2015
Associate degree: Liberal Arts and Science -
Rochester Community & Technical College
Bachelor of Science - General Information Technology FP
Capella University