Curtis Norman Sr
Chester,VA
Summary
Seasoned System Administrator with 35-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 35 years of progressive IT experience.
Overview
37
37
years of professional experience
Work History
Sr. System Administrator
Honeywell / Dell Inc.; NTT Data; RL Canning/ Wipro
10.2008 - Current
- Troubleshoot all user's PC issues on site and remotely
- Remedy ticket software to manage and monitor ticket volume
- Monitor and repair McAfee/HIPPS nationwide all Honeywell users remotely
- Refreshed 5,000 Dell desktops and laptops,780, 790, 5470, 7910, 7950, M4400, T7910
- Upgraded from Windows 98, XP Professional, and to Windows 7,8 & 10 and Office 2003,2007,2013
- Supervised and trained new PC techs on imaging and de/reinstalling users' computers
- Used Ghost 7.0, Windows easy transfer software to image and transfer data from old PCs to new PCs
- Provided remote and desk side technical support on Dell desktops, laptops, and printers
- Troubleshot and replaced hardware parts on Dell desktops and laptops
- Installed and troubleshot Microsoft Office 2007, Office Suite, Adobe, Visio, Aspen, and AutoCAD onsite and remotely using SSCM.
PC Support Manager
Software Solutions Inc.
01.2002 - 01.2007
- Responsible for weekly meetings, training new technicians on trouble shooting and repairing customer's PCs
- Build new computers to owner standard to include installing CPU, mother board and other peripherals
- Installed Windows Operating systems XP Home, XP Pro, Norton Virus Protection software
- Troubleshot and repaired PCs and devices starting with the physical layer and peripherals
- Ran telephone and network cables
- Replaced Symantec data backup tape drives for our clients
- Monitored the techs' work area to ensure it was professionally maintained, managed productivity, oversaw inventory stock for parts.
Senior PC Analyst
Ducks Unlimited Inc.
01.1998 - 01.2001
- Supervised and trained PC techs on refreshing
- Assisted PC Support Manager with morning meetings, also with day-to-day duties and responsibilities
- Traveled to regional offices and configured new PCs for network, remote users
- De/Reinstalled Dell PCs, ran network cables, and responded to user issues
- Analyzed, diagnosed, and repaired hardware and software problems.
Computer Technician
On Site Tech Systems
01.1998 - 01.1998
- Contracted to Ducks Unlimited, Inc
- Installed and configured hardware and software
- Analyzed and resolved hardware and software problems.
Computer Technician
BancTec Service Corporation
01.1996 - 01.1997
- Provided field service support on Dell PCs
- Upgraded and installed motherboards, hard drives, memory
- Troubleshot and repaired hardware problems.
Proprietor
JC & C Computers
01.1994 - 01.1996
- Contracted to Micro-Serv
- Corporation and BancTec Service Corporation
- Provided technical support and field service
- Assembled, upgraded, installed, and networked hardware
- Troubleshot and repaired hardware
- Loaded software.
Technician
TechAid Systems
01.1993 - 01.1994
- Contracted to construction site
- Ran network cable, fiber optic cable, and electrical wiring.
Manufactory Electronic Technician
TV Answer Inc.
01.1990 - 01.1992
- Assembled, troubleshot, and modified circuit boards
- Soldered and crimped wires
- Drew and read schematics for TV Answer Home Units.
Assembly Electronic Technician
Computer Pro Inc.
01.1989 - 01.1990
- Built PCs to owner specifications
- Installed and tested disc drives, RAM, and ROM
- Repaired PCs and removed viruses and anomalies
- Installed firewalls and virus protection.
Computer Installation Technician
C3 Incorporated
01.1987 - 01.1988
- Performed preventive maintenance
- De/reinstalled CPU systems
- Ran network cable
- Drew and read schematics.
Education
Dell Desktop and Laptop Computer Technology Certification -
Dell, Inc.
Austin, TX04.2009
Dell Desktop and Laptop Computer Technology Certification -
Dell, Inc.
Austin, TX07.2000
Compaq Computer Technology Certification -
BancTec Education Center
Washington, DC, DC02.1996
Windows 95 Field Service Course Certification -
BancTec Education Center
Washington, DC, DC09.1995
A+ Certificate Certification -
BancTec Education Center
Washington, DC, DC03.1995
Dell Computer Technology Certification -
BancTec Education Center
Washington, DC, DC01.1993
Computer Electronic Technology Certification -
Computer Learning Center
Springfield, VA05.1987
Skills
- Capacity Planning
- System updates
- Network Administration
- Backup and recovery
Additional Hardware Experience
- Dell
- Compaq
- IBM
- AST
- Toshiba
- Gateway
- Tape Drives
Additional Software Experience
- Microsoft Windows NT 4.0
- Novell
- LANDesk
- Microsoft Windows 10,11, 7, 2000, 98, XP, ME
- GroupWise
- PC Anyware
- Microsoft Office 2000, 2003, 2007
- AS400
- Remedy Ticket System
- Nova Net Network Backup
- Symantec
- Visio
Phone
(804) 796-9078, (804) 687-6253
References
AVAILABLE UPON REQUEST
Timeline
Sr. System Administrator
Honeywell / Dell Inc.; NTT Data; RL Canning/ Wipro
10.2008 - Current
PC Support Manager
Software Solutions Inc.
01.2002 - 01.2007
Senior PC Analyst
Ducks Unlimited Inc.
01.1998 - 01.2001
Computer Technician
On Site Tech Systems
01.1998 - 01.1998
Computer Technician
BancTec Service Corporation
01.1996 - 01.1997
Proprietor
JC & C Computers
01.1994 - 01.1996
Technician
TechAid Systems
01.1993 - 01.1994
Manufactory Electronic Technician
TV Answer Inc.
01.1990 - 01.1992
Assembly Electronic Technician
Computer Pro Inc.
01.1989 - 01.1990
Computer Installation Technician
C3 Incorporated
01.1987 - 01.1988
Dell Desktop and Laptop Computer Technology Certification -
Dell, Inc.
Dell Desktop and Laptop Computer Technology Certification -
Dell, Inc.
Compaq Computer Technology Certification -
BancTec Education Center
Windows 95 Field Service Course Certification -
BancTec Education Center
A+ Certificate Certification -
BancTec Education Center
Dell Computer Technology Certification -
BancTec Education Center
Computer Electronic Technology Certification -
Computer Learning Center
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