CURTIS PATRICK
Upton
Summary
Driven undergraduate student pursuing a Bachelor of Science in Sport and Entertainment Management. Demonstrates strong expertise in consultative selling and customer support, contributing to sales goals and enhancing satisfaction in fast-paced retail environments. Proven ability to foster teamwork and collaboration during events.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
PGA TOUR Superstore
Natick
06.2024 - Current
- Facilitated consultative selling of golf clubs and equipment, aligning recommendations with customer needs.
- Aided in achieving sales goals and enhancing customer satisfaction through effective daily store operations.
- Delivered customer support in fast-paced retail environment, facilitating informed product selection.
Timekeeper
New England Sports Center
Marlborough
12.2023 - 01.2025
- Coordinated with officials to ensure timely game start times.
- Tracked official game time during events to maintain accurate timing and enhance event flow.
- Coordinated with officials, coaches, and players to facilitate seamless game execution.
- Monitored event schedules for ice time and team practices.
- Recorded player statistics during competitions and scrimmages.
Kitchen Staff
Shining Rock Bar and Grill
Northbridge
08.2022 - 08.2024
- Prepared and cooked menu items following standard recipes and safety guidelines.
- Ensured consistency and accuracy in meal preparation during peak service hours, contributing to smooth operations.
- Collaborated with team members to prepare meals tailored to customer-specific requests, ensuring satisfaction.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Assisted in inventory management by tracking stock levels and reporting shortages.
Referee
USA Hockey
Franklin
09.2021 - 12.2023
- Officiated youth and adult hockey games, ensuring fair play and sportsmanship.
- Enforced rules and communicated decisions to maintain fair play and enhance player understanding of game dynamics.
- Enforced game rules and regulations to maintain a safe playing environment.
- Officiated youth hockey games at U8 and U10 levels, fostering skills and teamwork among young players.
- Communicated effectively with players, coaches, and spectators during games.
Education
Bachelor of Science - Sport and Entertainment Management
Quinnipiac University
Hamden, CT05-2029
Skills
- Customer service and support
- Sales goal achievement
- Sales support
- Product recommendations
- Order management
- Complaint resolution
- Google Workspace expertise
- Process improvement
- Team collaboration
- Microsoft Office proficiency
- Communication skills
- Communication skills
- Communication skills
- Complaint resolution
Leadership Experience
- Saint Paul Varsity Hockey, Worcester, MA, Captain, 03/24, 06/25, Helped build the program during its inaugural season and mentored younger players.
- Saint Paul Varsity Golf, Worcester, MA, Captain, 03/24, 06/25
- Young Neighbors in Action, Upton, MA, Member, 09/21, Present, Participated in community service projects including painting, yard work, and gift packaging for children and families.
Timeline
Customer Service Specialist
PGA TOUR Superstore
06.2024 - Current
Timekeeper
New England Sports Center
12.2023 - 01.2025
Kitchen Staff
Shining Rock Bar and Grill
08.2022 - 08.2024
Referee
USA Hockey
09.2021 - 12.2023
Bachelor of Science - Sport and Entertainment Management
Quinnipiac University