Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Customer Service Specialist
Biggs Closet LLC
Cincinnati, OH
08.2019 - Current
Complete Daily Checklists and ensure all daily truck inspections are performed (tire pressure, oil, equipment, etc)
Diligently ensure truck has enough receipts, safety equipment and marketing material
Be able to make logistical decisions such as when to do disposals, how to market during downtime
Helps to train new hires about day-to-day operations and core values
Prevents careless and costly mistakes, including damage, injury, unhappy clients, lost equipment, etc
Check in regularly with dispatch for additional assignments and troubleshooting guidance.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Resolved concerns with products or services to help with retention and drive sales.
Created help desk tickets, troubleshot and resolved desktop issues.
Shipping Lead
Lancaster Distributing Co
Florence, KY
01.2018 - 08.2019
Monitored shipment of products, verified proper documentation, maintained shipment log, reported and resolved discrepancies
Processed and tracked shipments using computer systems and resolved delivery issues to ensure customer satisfaction
Receiving daily inventory replenishment for products
In bounding product into stock and stocking parts in locations
Received, picked, staged and loaded products for shipping utilizing forklifts and cherry pickers
Trained employees in warehouse operations, safety procedures, and company policy - ensured compliance with all OSHA regulations and internal safety guidelines.
Stayed up to date on freight and shipping practices and regulations.
Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
Inventory Control Specialist
FFR Merchandising
Florence, KY
03.2014 - 01.2018
Sorted products in backroom
Engaged all vendors and drivers
Greeted customers and answered all questions.
Completed daily cycle counts to maintain accuracy of records.
Input data to create updated status reports for quick reference of project progress and deadlines.
Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Scheduled deliveries of materials by specified time to begin production on time.
Completed stock inventories to identify and address issues negatively impacting controls.
Checked prices and calculated totals for accurate invoice processing.
Cherry Picker Forklift Operator
Wegman Construction Inc
Cincinnati, OH
10.2009 - 02.2014
Received and count stock items, and record data manually or using computers
Placed inventory orders
Filled received orders in warehouse using cherry picker (stand up forklift)
Cleaned and maintained supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
Verified inventory by comparing them to physical counts of stock, to verify discrepancies or adjust errors.
Delivered services to customer locations within specific timeframes
Monitored company inventory to keep stock levels and databases updated
Identified issues, analyzed information and provided solutions to problems
Collaborated with team members to achieve target results
Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Received cargo by lifting and moving it using hand trucks and pallet jacks.
HVAC Technician Assistant
Gemini Heating and Cooling/ Electric LLC
Cincinnati, OH
06.2006 - 10.2009
Responsible for observing and complying with all safety and project rules, including wearing required personal safety equipment
Performed preventative maintenance of heating, cooling, air conditioning, ventilating equipment and controls
Assisted in installation of refrigeration, air conditioning and exhaust fan equipment
Diagnosed heating and air conditioning problems and generated solutions to those problems
Monitored duct pressures and external air pressures on a regular basis.
Picked up, delivered and organized parts for customers and specific jobs.
Maintained detailed and current records on customers, orders and assignments.
Shipping & Receiving Clerk
McFeely's Inc
Harrison, OH
09.2004 - 06.2006
Worked directly with Purchasing Manager and Assembly Techs to ensure parts are staged correctly for assembly
Received incoming orders, checks for damages or missing components of shipments
Responsible to support the maintenance and good working order of the shipping and receiving records to include both hard and electronic copy
Conducted periodic physical asset inventories, asset location surveys and perform monthly self-assessment audits of asset data base records
Operate a forklift and performs daily maintenance checks to insure safe operation.
Education
GED -
GED
Medina, OH
08.1998
Skills
Multitasking and Prioritization
POS Systems and Ordering Platforms
Order and Refund Processing
Responding to Difficult Customers
Hand and Power Tool Operation
Clear Communication
Calm and Professional Under Pressure
Customer Service Support
Verbal and written communication
Timeline
Customer Service Specialist
Biggs Closet LLC
08.2019 - Current
Shipping Lead
Lancaster Distributing Co
01.2018 - 08.2019
Inventory Control Specialist
FFR Merchandising
03.2014 - 01.2018
Cherry Picker Forklift Operator
Wegman Construction Inc
10.2009 - 02.2014
HVAC Technician Assistant
Gemini Heating and Cooling/ Electric LLC
06.2006 - 10.2009
Shipping & Receiving Clerk
McFeely's Inc
09.2004 - 06.2006
GED -
GED
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