Summary
Overview
Work History
Education
Skills
Timeline
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Darrell Allsbrooks

Cincinnati,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Overview

18
18
years of professional experience

Work History

Customer Service Specialist

Biggs Closet LLC
Cincinnati, OH
08.2019 - Current
  • Complete Daily Checklists and ensure all daily truck inspections are performed (tire pressure, oil, equipment, etc)
  • Diligently ensure truck has enough receipts, safety equipment and marketing material
  • Be able to make logistical decisions such as when to do disposals, how to market during downtime
  • Helps to train new hires about day-to-day operations and core values
  • Prevents careless and costly mistakes, including damage, injury, unhappy clients, lost equipment, etc
  • Check in regularly with dispatch for additional assignments and troubleshooting guidance.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Created help desk tickets, troubleshot and resolved desktop issues.

Shipping Lead

Lancaster Distributing Co
Florence, KY
01.2018 - 08.2019
  • Monitored shipment of products, verified proper documentation, maintained shipment log, reported and resolved discrepancies
  • Processed and tracked shipments using computer systems and resolved delivery issues to ensure customer satisfaction
  • Receiving daily inventory replenishment for products
  • In bounding product into stock and stocking parts in locations
  • Received, picked, staged and loaded products for shipping utilizing forklifts and cherry pickers
  • Trained employees in warehouse operations, safety procedures, and company policy - ensured compliance with all OSHA regulations and internal safety guidelines.
  • Stayed up to date on freight and shipping practices and regulations.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.

Inventory Control Specialist

FFR Merchandising
Florence, KY
03.2014 - 01.2018
  • Sorted products in backroom
  • Engaged all vendors and drivers
  • Greeted customers and answered all questions.
  • Completed daily cycle counts to maintain accuracy of records.
  • Input data to create updated status reports for quick reference of project progress and deadlines.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Scheduled deliveries of materials by specified time to begin production on time.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Checked prices and calculated totals for accurate invoice processing.

Cherry Picker Forklift Operator

Wegman Construction Inc
Cincinnati, OH
10.2009 - 02.2014
  • Received and count stock items, and record data manually or using computers
  • Placed inventory orders
  • Filled received orders in warehouse using cherry picker (stand up forklift)
  • Cleaned and maintained supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
  • Verified inventory by comparing them to physical counts of stock, to verify discrepancies or adjust errors.
  • Delivered services to customer locations within specific timeframes
  • Monitored company inventory to keep stock levels and databases updated
  • Identified issues, analyzed information and provided solutions to problems
  • Collaborated with team members to achieve target results
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.

HVAC Technician Assistant

Gemini Heating and Cooling/ Electric LLC
Cincinnati, OH
06.2006 - 10.2009
  • Responsible for observing and complying with all safety and project rules, including wearing required personal safety equipment
  • Performed preventative maintenance of heating, cooling, air conditioning, ventilating equipment and controls
  • Assisted in installation of refrigeration, air conditioning and exhaust fan equipment
  • Diagnosed heating and air conditioning problems and generated solutions to those problems
  • Monitored duct pressures and external air pressures on a regular basis.
  • Picked up, delivered and organized parts for customers and specific jobs.
  • Maintained detailed and current records on customers, orders and assignments.

Shipping & Receiving Clerk

McFeely's Inc
Harrison, OH
09.2004 - 06.2006
  • Worked directly with Purchasing Manager and Assembly Techs to ensure parts are staged correctly for assembly
  • Received incoming orders, checks for damages or missing components of shipments
  • Responsible to support the maintenance and good working order of the shipping and receiving records to include both hard and electronic copy
  • Conducted periodic physical asset inventories, asset location surveys and perform monthly self-assessment audits of asset data base records
  • Operate a forklift and performs daily maintenance checks to insure safe operation.

Education

GED -

GED
Medina, OH
08.1998

Skills

  • Multitasking and Prioritization
  • POS Systems and Ordering Platforms
  • Order and Refund Processing
  • Responding to Difficult Customers
  • Hand and Power Tool Operation
  • Clear Communication
  • Calm and Professional Under Pressure
  • Customer Service Support
  • Verbal and written communication

Timeline

Customer Service Specialist

Biggs Closet LLC
08.2019 - Current

Shipping Lead

Lancaster Distributing Co
01.2018 - 08.2019

Inventory Control Specialist

FFR Merchandising
03.2014 - 01.2018

Cherry Picker Forklift Operator

Wegman Construction Inc
10.2009 - 02.2014

HVAC Technician Assistant

Gemini Heating and Cooling/ Electric LLC
06.2006 - 10.2009

Shipping & Receiving Clerk

McFeely's Inc
09.2004 - 06.2006

GED -

GED
Darrell Allsbrooks