Victoria Villarreal
Houston,TX
Summary
Results-driven Customer Retention Specialist with proven success in implementing retention strategies and utilizing data analysis to enhance client loyalty.
Overview
7
7
years of professional experience
Work History
Customer Retention Specialist
Hearst Corporation
Houston, Texas
03.2023 - Current
- Developed and executed customer retention strategies to boost client loyalty and engagement.
- Analyzed customer feedback to uncover trends for service improvements.
- Analyzed customer feedback to identify trends, driving improvements in service offerings.
- Identified at-risk accounts through data analysis, implementing targeted action plans to mitigate attrition.
- Monitored customer purchasing patterns to better understand needs and inform retention strategies.
- Updated system with detailed order specifics and customer preferences.
- Supported sales team in driving growth and development initiatives.
- Collected deposits and payments, arranging for efficient billing processes.
Sales Specialist
Lowes Home Improvment
Pearland, Texas
12.2024 - 12.2025
- Collaborated with team members to exceed daily sales targets.
- Educated customers on product features and technical details to highlight benefits.
- Resolved customer complaints promptly to enhance satisfaction and retention.
- Resolved customer inquiries and concerns to ensure satisfaction.
- Generated daily sales performance reports to track progress against revenue goals.
- Wrote, completed, and filed documentation to finalize sales.
- Tracked competitor activities, products, services, and prices.
Waitress
Bombshells Restaurant And Bar
Pearland, Texas
09.2019 - 08.2023
- Greeted customers, answered questions, and recommended specials to increase profits.
- Resolved customer complaints to improve overall dining satisfaction.
- Followed up with customers during meal service to confirm satisfaction.
- Built rapport with regular customers through engaging conversation.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Education
Bachelor of Arts - Communications
University of Houston
Houston, TX05-2023
Skills
- Retention strategies
- Client management
- Customer service operations
- Performance tracking
- Feedback collection
- Customer data management
- CRM management
- Data analysis
- Upselling services
- Multitasking prioritization
- Team collaboration
- Problem-solving
- Computer skills
- Office expertise
- Interpersonal skills
Timeline
Sales Specialist
Lowes Home Improvment
12.2024 - 12.2025
Customer Retention Specialist
Hearst Corporation
03.2023 - Current
Waitress
Bombshells Restaurant And Bar
09.2019 - 08.2023
Bachelor of Arts - Communications
University of Houston