Curtis Phillips
Vermilion,OH
Summary
Operations Manager and safety leader with 16 years of industry experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
Work History
Operations Manager
Republic Services
06.2022 - Current
- Executed a safety program that achieved a safety frequency of 1.41 YTD. Continually delivering on Republic Services top priority.
- Effectively mentored a supervisor team within Area 10 instilling proper procedures that led to a drop on safety frequency from 5.73 to 1.61 YTD.
- Implemented safety leaders in the division to help educate and drive the safety culture.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed and reported on key performance metrics to senior management.
Operations Supervisor
Republic Services
04.2020 - 06.2022
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Compiled training materials for new employees and tracked skill development.
Driver
Republic Services
02.2008 - 03.2020
- Behind the wheel instructor for 10 years. Trained and mentored over 40 new drivers.
- Accident/Injury/Claim free for all 12 years.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Infantryman
United States Army
11.2004 - 03.2007
- Purple heart recipient from injuries sustained in Iraq 2006.
- Team leader at the age of 19.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Adapted quickly to changing conditions on the battlefield, enabling successful completion of assigned tasks under pressure.
- Conducted reconnaissance patrols to gather valuable intelligence, contributing to informed decision-making during operations.
- Secured key locations during operations, establishing a safe environment for friendly forces to operate within.
- Coordinated closely with allied forces during joint operations, enhancing interoperability and mission effectiveness.
- Assisted in the evacuation of wounded personnel from the battlefield, ensuring they received timely medical treatment.
Helper
Republic Services
06.2004 - 11.2004
- Summer helper during peak season.
- No accidents/injuries/claims.
- Perfect attendance.
Education
High School Diploma -
Firelands High School
Oberlin, OH06.2004
Skills
- Safety Leader
- Incidents Management
- Employee Motivation
- Health and Safety Compliance
- Customer Service
- Inventory Management
- P&L Management
- Team Leadership
- Process Improvement Strategies
- Cross-Functional Communications
Timeline
Operations Manager
Republic Services
06.2022 - Current
Operations Supervisor
Republic Services
04.2020 - 06.2022
Driver
Republic Services
02.2008 - 03.2020
Infantryman
United States Army
11.2004 - 03.2007
Helper
Republic Services
06.2004 - 11.2004
High School Diploma -
Firelands High School
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