Curtis R Clark
Lee’s Summit
Summary
Results-driven Information Technology Specialist with the IRS, skilled in system administration and technical troubleshooting. Proven track record in enhancing operational efficiency through proactive problem resolution and effective team collaboration. Adept at scripting and automation, ensuring IT security compliance while delivering exceptional customer service. Recognized for leadership in optimizing workflows and minimizing downtime.
Overview
24
24
years of professional experience
Work History
Information Technology Specialist (Operating Systems)
Internal Revenue Service
Kansas City
10.2018 - Current
- Oversees SCRIPS/ISRP systems, including server health checks, backups, patch installations, outage recovery, and scripting (SQL/PowerShell) to resolve OCR/output issues, and ensure system reliability.
- Coordinates workload across national teams, fosters inter-organizational relationships, provides remote support, trains peers, and proactively addresses systemic issues to maintain operational continuity.
- Resolves IT issues via IRWorks SNOW tickets with clear documentation, communicates technical information accessibly (emails, guides, Teams), and interprets customer needs for effective problem resolution.
- Adheres to IRM/IRS policies, remediates security risks, safeguards sensitive data, and completes mandatory briefings and FISMA requirements to ensure compliance with baseline standards.
- Prioritizes urgent tasks (e.g., Priority 1/2 tickets), adjusts schedules dynamically, coordinates transmittal releases with developers, acts as Risk Coordinator, and develops contingency plans to minimize project delays.
Functional Automation Coordinator (FUNCO)
Internal Revenue Service
Kansas City
02.2010 - 10.2018
- Researched IT trends and tools, recommended upgrades (e.g., Canon devices, Lexmark toner), and led Windows 7 migration training via materials and coordination of 12 super users. Created system maps (Excel floor charts) for workflow optimization.
- Delivered technical support for hardware, software, and network issues (password resets, LAN access), resolving complex problems using KISAM and IT4U. Trained users and minimized downtime via clear communication.
- Configured secure LAN/application access, guided remote troubleshooting via Skype/Lync, and applied scripting knowledge for network protocols within the IRS intranet.
- Standardized solutions in KISAM Knowledge Base, job aids, and addressed system failures (e.g., workstation re-imaging, printer repairs) using Altiris/Symantec tools.
Correspondence Exam Technician
Internal Revenue Service
Kansas City
01.2001 - 02.2010
- Expertly managed taxpayer communications, resolved technical tax inquiries, conducted research via RGS/IDRS systems, adjusted accounts using judgment and data, led teams during manager absences, and prioritized time-sensitive projects to ensure compliance and efficiency.
- Demonstrated adaptability, ethical judgment, problem-solving, and teamwork, with exceptional client communication, cultural sensitivity, and precise written communication, to deliver quality service.
- Provided critical IT support as a night shift superuser (printer/email setup, troubleshooting), and earned recognition for creating system instructions that eliminated call-disconnect errors, enhancing operational accuracy.
Education
Some college (no degree) - Network and Communications Management, Electronics Engineering
DeVry University
Kansas City, MO, United States01.2012
Master's degree - Business Administration - Management Information Systems
Avila University
Kansas City, MO, United States12.1999
Bachelor's degree - Biology
University of Missouri Kansas City
Kansas City, MO, United States12.1992
Skills
- System administration
- Technical support
- Data backup
- Patch management
- Professional communication
- Team Collaboration and Coordination
- Leadership and initiative
- Technical troubleshooting
- System Monitoring and Maintenance
- IT Security Compliance
- Customer Service Excellence
- Disaster Recovery and Problem Resolution
- Scripting and Automation
- Technical documentation
- Adaptability and Time Management
- System Analysis and Tool Proficiency
- Multitasking Abilities
- Teamwork
- MS office proficiency
- Interpersonal skills
- User training
Additional Information - Job Related Awards
03/01/2020 to 03/01/2025, 5 consecutive years:
Outstanding Overall Rating of Bargaining Unit Performance Appraisal as an IT Specialist (Operating System)
Evening Phone
(816) 379-0619
Availability
Permanent, Full-time
Organizations And Affiliations
- Phi Beta Kappa – Member
- Golden Key National Honor Society - Member
- National Honor Society - Member
Job Related Training
My academic foundation in networking (WAN, routing/switching), programming (Unix/C++, scripting/databases), systems administration (Windows/UNIX/VOIP), information security, project management, and engineering (digital circuits, telecommunications) enables me to assess application strategies, implement security protocols, lead cross-functional projects, and optimize infrastructure. Hands-on labs in automation, system design, and troubleshooting, combined with management courses in IT communication and strategic decision-making, allow me to align technical solutions with business objectives. My adaptability across technical and managerial tasks, proven by academic excellence (straight A’s) and 25+ of approximately 38 years of on-the-job experience with other companies and the IRS, ensures seamless system integration, resilience, and compliance through ongoing FISMA/ITM training and continuous self-education.
References
References available upon request.
Timeline
Information Technology Specialist (Operating Systems)
Internal Revenue Service
10.2018 - Current
Functional Automation Coordinator (FUNCO)
Internal Revenue Service
02.2010 - 10.2018
Correspondence Exam Technician
Internal Revenue Service
01.2001 - 02.2010
Some college (no degree) - Network and Communications Management, Electronics Engineering
DeVry University
Master's degree - Business Administration - Management Information Systems
Avila University
Bachelor's degree - Biology
University of Missouri Kansas City
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