Curtis Riddick
Pasadena,MD
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout Baltimore, and NYC Tri-State areas. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
22
22
years of professional experience
Work History
District Manager
Dollar General
Baltimore, Maryland
07.2019 - Current
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
Area Operations Manager
Family Dollar
The Bronx, New York
01.2011 - 07.2019
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Identified opportunities for process improvement through analysis of existing systems and procedures.
- Recruited and trained employees to enable adherence to common standards and procedures.
- Managed daily operations of the area, including scheduling, training and supervision of personnel.
- Reviewed employee performance evaluations on a regular basis, providing feedback and guidance when necessary.
Store Manager
CVS Pharmacy
Stamford, CT
05.2003 - 01.2011
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
- Performed regular price checks to ensure competitive pricing such as milk and egg pricing.
- Managed daily banking activities such as deposits.
- Reviewed financial statements and sales activity reports to measure productivity or goal achievement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
High School Diploma -
Richard R. Green High School of Teaching
New York, NY06-1999
Some College (No Degree) - Human Resources Management
Capella University
Minnesota City, MNSkills
- Sales strategy
- Customer service
- Team leadership
- Productivity improvements
- Recruiting and hiring
- Performance evaluation
- Conflict resolution
- Strategic planning
- Operational efficiency
- Training and coaching
- Budget planning
- Inventory management
Timeline
District Manager
Dollar General
07.2019 - Current
Area Operations Manager
Family Dollar
01.2011 - 07.2019
Store Manager
CVS Pharmacy
05.2003 - 01.2011
High School Diploma -
Richard R. Green High School of Teaching
Some College (No Degree) - Human Resources Management
Capella University