Curtis Riley
Taylor,TX
Summary
Personable and dedicated professional with solid foundation in customer relations and project coordination. Possesses understanding of client management techniques and excels in communication and problem-solving. Focused on driving client satisfaction and fostering positive business relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Manager/Sales
Lone Star Carpet
05.2012 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Prospected for new business through outside sales calls, solicitation, networking and cold-calling.
Assistant Store Manager
Fitness 19
06.2006 - 05.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and customer relationships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Trained employees on general procedures, gym rules and duties.
- Increased profits during sale by understanding clients needs and assisting up-selling person training packages as part of memberships
Education
High School Diploma -
Stony Point High School
Round Rock05-2008
Skills
- Account Relationship Building
- Customer service
- New account creation
- Workflow Coordination
- Teamwork
- Client relationship management
Certification
Dale Carnegie Course in Effective Speaking, Leadership Training and the Art of Winning Friends and Influencing People
Timeline
Account Manager/Sales
Lone Star Carpet
05.2012 - Current
Assistant Store Manager
Fitness 19
06.2006 - 05.2012
Dale Carnegie Course in Effective Speaking, Leadership Training and the Art of Winning Friends and Influencing People
High School Diploma -
Stony Point High School
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