Curtis Smith
Pooler,GA
Summary
Detail-oriented safety professional with strong organizational and team collaboration skills. Seeking full-time role to leverage interpersonal, time management, and problem-solving abilities. Eager and motivated with computer and customer service skills for entry-level position.
Overview
15
15
years of professional experience
Work History
Terminal Manager
CSG Transport
07.2019 - Current
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Fielded customer complaints and comments and rectified issues.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Handled customer complaints and revised process to improve service, boosting customer service scores.
- Hired, trained and educated new employees to improve company performance and efficiency.
Dispatch Manager
Homeland 1
04.2017 - 07.2019
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
Rural Mail Carrier
USPS
07.2015 - 05.2017
- Organized mail ahead of delivery runs for correct routing.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
Security Officer
Securitas Security Services USA
01.2009 - 07.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across team and adherence to established procedures.
- Checked and verified photo identification prior to granting facility access.
Education
Diploma -
Battery Creek High School
Beaufort, SC05.2003
Skills
- Operations Management
- MS Office Suite
- Dispatch
- Customer Service
- Team Collaboration
- Critical Thinking
- Relationship Building
- Data Entry
- Work Planning and Prioritization
- Documentation
- Work Planning and Prioritization
- Documentation
- Work Planning and Prioritization
- Safety Management
- Documentation
Timeline
Terminal Manager
CSG Transport
07.2019 - Current
Dispatch Manager
Homeland 1
04.2017 - 07.2019
Rural Mail Carrier
USPS
07.2015 - 05.2017
Security Officer
Securitas Security Services USA
01.2009 - 07.2015
Diploma -
Battery Creek High School
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