CURTIS THOMAS III
Spokane,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Audit Specialist
Premera Blue Cross Of Washington
Spokane, WA
11.2023 - Current
- Audit team and individual associates' calls and sample items, such as enrollments, claims, or inquiries, for transaction compliance, accuracy, completeness, and timeliness. Identify, research, analyze, and record audit findings.
- Review data to make recommendations on policy and procedural revisions.
Track, monitor, update, respond to, and follow up with providers, members, associates, technical support staff, and team leaders on audit findings, action plans, and information requests to ensure each item on the action plan is completed in a timely and accurate manner, achieving desired results. - Provide consistent feedback, question support, and training for associates to help implement changes that will result in efficiencies and reduce errors.
- Conduct both new-hire training and cross-training of existing associates as needed to support the business.
FEP CUSTOMER SERVICE II
Premera Blue Cross Of Washington
Spokane, WA
03.2022 - 11.2023
- Accountable for inbound and/or outbound phone based customer service in the course of providing first call and/or email resolution, as well as caller education, through clear and accurate exchange of information.
- Follow-up, resolve and document issues. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
- Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.
Insurance Agency Owner
CT3 AGENCY Inc
Spokane, WA
05.2019 - 03.2022
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Prepared presentations, proposals and sales contracts for existing and potential accounts.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Insurance Sales Agent
Cover Insurance
Lake Stevens, WA
04.2015 - 04.2019
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
Education
Cyber Security
Spokane Falls Community College
Spokane, WA01-2027
Skills
- High-Energy Attitude
- Problem-Solving Abilities
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Transaction Processing
- Project Management
- Schedule Mastery
- Call Documentation
- Calm and Professional Under Pressure
Timeline
Audit Specialist
Premera Blue Cross Of Washington
11.2023 - Current
FEP CUSTOMER SERVICE II
Premera Blue Cross Of Washington
03.2022 - 11.2023
Insurance Agency Owner
CT3 AGENCY Inc
05.2019 - 03.2022
Insurance Sales Agent
Cover Insurance
04.2015 - 04.2019
Cyber Security
Spokane Falls Community College
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