Curtis Vance
Neimann Foods (County Market)
Monticello,IL
6
years of professional experience
Dynamic customer service professional with a strong work ethic and positive attitude, experienced at Neimann Foods. Proven track record in enhancing sales through effective display setups and exceptional customer interactions. Skilled in inventory management and training, ensuring compliance with cleanliness and sanitation standards while fostering customer loyalty.
Work History
Produce Clerk
1 Year 5 Months- Rotated produce displays to maintain freshness and product presentation.
- Stocked fruits and vegetables while following store quality standards.
- Checked dates, trims, and spoilage to remove unsellable produce.
- Weighed, priced, and labeled items for accurate customer purchases.
- Cleaned cases, coolers, and work areas to support food safety.
- Replenished high-demand items quickly to keep shelves full.
- Followed handling procedures to reduce waste and maintain inventory accuracy.
- Assisted customers with produce selections and product availability.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in the the department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
- Increased sales of seasonal items by creating attractive displays that highlighted quality and variety.
- Ensured compliance with health and safety regulations by properly handling and storing produce.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Self Checkout Host
2 Years 5 Months- Monitored self-checkout lanes to maintain smooth customer flow and prevent delays.
- Assisted guests with scanner errors, payment issues, and transaction questions.
- Resolved age-verification and restricted-item prompts while following store policies.
- Guided shoppers through bagging, coupon use, and card payment steps.
- Kept checkout area organized, clean, and stocked with bags and supplies.
- Trained new hosts on self-checkout procedures, customer service, and problem resolution.
- Responded quickly to register alerts and coordinated support with front-end team.
- Engaged with customers and offered assistance upon entry into the store.
- Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
Garden Center Associate
3 Years 5 Months- Stocked and rotated plants, soil, and gardening supplies to maintain fresh, organized garden center displays.
- Watered, pruned, and inspected plants to support healthy inventory and reduce product loss.
- Assisted customers with plant selection, care instructions, and product location using knowledgeable service.
- Unloaded freight and replenished seasonal merchandise to keep shelves and tables fully supplied.
- Maintained clean, safe garden center conditions by removing debris, sweeping floors, and tidying work areas.
- Increased repeat business through friendly interactions that fostered trust in our expertise.
- Maintained walkways and paths throughout gardens for safe navigation.
- Watered plants every day and regularly checked for naturally wilted parts to remove.
- Assisted customers with finding requested plants and flowers.
- Assisted customers with bringing plants and soil to their vehicles.
Customer Service Associate Team Leader
4 Years 5 Months- Led front-end associates through daily register coverage, customer service standards, and shift priorities.
- Trained new cashiers on POS procedures, bagging techniques, and checkout accuracy.
- Resolved customer concerns promptly, preserving service quality and store loyalty.
- Balanced cash drawers, verified tills, and corrected transaction discrepancies.
- Coordinated break schedules, lane assignments, and opening and closing tasks.
- Assisted customers with navigating online platforms, demonstrating patience and technical expertise when needed.
- Managed escalated customer situations effectively, maintaining professionalism while working towards resolutions.
- Responded to customer requests for products, services, and company information.
- Provided backup to assist with various tasks whenever the employee was absent or at lunch.
Grocery Bagger
5 Years 6 Months- Bagged customer groceries carefully to protect fragile items and maintain organized checkout flow.
- Assisted customers with carry-out service, loading purchases safely into vehicles.
- Retrieved shopping carts from parking areas to keep front-end operations running smoothly.
- Supported cashiers by organizing bags, supplies, and checkout stations for efficient service.
- Maintained clean, orderly bagging areas and front-end spaces throughout shift.
- Handled reusable and paper bags with care to meet customer and store standards.
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Retrieved items for customers and verified prices.
- Removed trash, swept, and mopped floors for professional appearance.
Cashier
5 Years 6 Months- Processed customer purchases accurately using register systems and approved payment methods.
- Balanced cash drawer and resolved register discrepancies with attention to detail.
- Verified age-restricted purchases and followed store policies for regulated sales.
- Delivered courteous customer service while answering pricing and product questions.
- Scanned items efficiently and applied coupons, discounts, and loyalty promotions correctly.
- Bagged merchandise carefully to protect fragile items and improve checkout flow.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Assisted coworkers during peak periods to support smooth, efficient customer checkout.
- Maintained clean, organized front-end areas and restocked checkout supplies as needed.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma
Skills
Customer service
Strong work ethic
Positive attitude
Packaging and labeling
Cleanliness and sanitation
Pallet jack operation
Box cutter and pallet jack safety
Display setup
Product pricing
Flexible schedule
Inventory counts
Unloading deliveries
Training and mentoring
Woodworking
Welding
Timeline
Produce Clerk
Neimann Foods (County Market)
2025.05 - CurrentRead More
Self Checkout Host
Neimann Foods (County Market)
2024.05 - CurrentRead More
Garden Center Associate
Neimann Foods (County Market)
2023.05 - CurrentRead More
Customer Service Associate Team Leader
Neimann Foods (County Market)
2022.05 - CurrentRead More
Grocery Bagger
Neimann Foods (County Market)
2021.04 - CurrentRead More
Cashier
Neimann Foods (County Market)
2021.04 - CurrentRead More
Monticello High School
High School Diploma
Read More