Curtis Williams
Milwaukee,WI
Summary
Lead Manager with 5 years of experience managing service associates and providing feedback to develop associate skills. Known for exemplary communication and negotiation abilities. Adept leader accustomed to managing and coaching teams with over 25 associates.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Lead Manager
Relogistics
Oconomowoc, WI
06.2020 - 02.2024
- Coached team members on problem solving techniques enabling them to identify root causes quickly.
- Responded to customer inquiries and complaints professionally.
- Promoted customer service by requiring associates to promptly greet and assist customers.
Lead Manager
Rexnord
Milwaukee, WI
01.2016 - 01.2021
- Responded to customer inquiries and complaints professionally.
- Coached team members on problem solving techniques enabling them to identify root causes quickly.
- Promoted customer service by requiring associates to promptly greet and assist customers.
Painter
TLJ Painting
Milwaukee, WI
01.2010 - 02.2020
- Applied paint with brushes, rollers, spray guns, or other equipment.
- Cleaned up job sites after completion of projects.
- Used power and hand tools safely and effectively.
Education
High School Diploma -
Hamilton High School
Milwaukee, WI06-2008
Skills
- Mentoring and Coaching
- Employee Development
- Staff Management
- Customer Service
- Onboarding and Orientation
- Hiring and Training
- Schedule Oversight
- Active Listening
- Effective Communication
- Reliability
- Written Communication
- Multitasking
- Decision-Making
- Performance Evaluations
- Team Collaboration
- Staff Training
- Goal Setting
- Attention to Detail
- Problem-Solving
- Managing Operations and Efficiency
- Adaptability
- Good Judgment
- Shift Scheduling
- Team Leadership
Timeline
Lead Manager
Relogistics
06.2020 - 02.2024
Lead Manager
Rexnord
01.2016 - 01.2021
Painter
TLJ Painting
01.2010 - 02.2020
High School Diploma -
Hamilton High School
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