CURTIS V. SULLIVAN
Indian Land,SC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Specialist
UNITED STATES ARMY RESERVES
08.2005 - 09.2013
Sales & Service Representative
CINTAS, Professional Uniform And Facility Services
03.2008 - 01.2016
- Increased revenue by 40% while managing more than fifty restaurant and industrial accounts
- Created, negotiated, and executed contracts for provision of clean uniforms/linens
- Coordinated schedules of pick-ups and deliveries
- Sold, ordered, and delivered add-on products such as cleaning supplies, first aid equipment, and ice melt
- Issued invoices, resolve billing questions, and collect payments.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
Service Supervisor
CINTAS, Professional Uniform And Facility Services
01.2016 - 08.2021
- Hired, trained, developed, and evaluated Service Sales Representatives to assure, customers receive the highest level of customer service and product quality in the most efficient manner
- Maintaining customer relationships, handling renewals of customer contracts, increasing internal sales, overseeing route structure and driver compliance.
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Responded to customer requests for products, services, and company information.
Marketing Development Representative
CINTAS, Professional Uniform And Facility Services
08.2021 - 08.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
Facility Sales Representative
CINTAS, Professional Uniform And Facility Services
08.2022 - Current
- Prospecting, cold calling, setting appointments with customers, presenting programs, customer retention and meeting a sales goal
- Met and exceed revenue goals consistently, worked closely with service representatives to leverage relationships to increase sales and profits.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Utilized CRM SAP to manage sensitive client information and update existing and new client profiles.
- Achieved and exceeded monthly and annual sales targets.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
Education
Bachelor of Arts - Criminal Justice, Human Services Concentration
University of Phoenix
Tempe, AZ06.2015
Skills
- Solving Customer Concerns
- Effective Customer Communication
- Client Needs Assessment
- Consultative Selling Techniques
- Business Development
- CRM Tracking
- Leading Crews
- Customer Care
- Performance Feedback
Certification
Outstanding Achievement- Zero Lost Customers-2013
Summit- (Sales)- 2021-2022-2023
Timeline
Facility Sales Representative
CINTAS, Professional Uniform And Facility Services
08.2022 - Current
Marketing Development Representative
CINTAS, Professional Uniform And Facility Services
08.2021 - 08.2022
Service Supervisor
CINTAS, Professional Uniform And Facility Services
01.2016 - 08.2021
Sales & Service Representative
CINTAS, Professional Uniform And Facility Services
03.2008 - 01.2016
Specialist
UNITED STATES ARMY RESERVES
08.2005 - 09.2013
Bachelor of Arts - Criminal Justice, Human Services Concentration
University of Phoenix
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