Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Roman Nosachev

Belgrade
Roman Nosachev

Summary

Experienced customer support agent with a background in online e-commerce and banking, skilled in resolving complex customer inquiries, providing empathetic assistance, and ensuring customer satisfaction through effective communication and problem-solving. I am fully fluent in Russian and English.

Overview

6
years of professional experience

Work History

Silver Bell Group

Customer Support Specialist
11.2024 - 05.2025

Job overview

  • Solved problems, improved business operations, and provided exceptional customer service while meeting KPI targets.
  • I also worked in a multitasking environment with strict time management. Managed
  • ~30 chats per day with high CSAT (customer satisfaction rate)

Skyeng

Online English Tutor
04.2022 - 11.2024

Job overview

  • Teaching English to a variety of students, using interactive methods to improve their knowledge.
  • Developing lesson plans and written materials that support learning objectives.
  • Enforced students to achieve 1-2 levels improvement on The CEFR Scale - Common European Framework of Reference for Languages (CEFR)

Tinkoff

Bank Representative
06.2019 - 05.2020

Job overview

  • Worked in the mortgage lending department.
  • Provided consultations on banking products and loan conditions.
  • Conducted initial borrower assessments by phone and in chat.
  • Worked with difficult customers

Education

Moscow State University

Master of Science from Econometrics And Quantitative Economics
06-2018

University Overview

Quantitative economics and mathematical methods of economic process analysis.

Fav subjects - Theories of the economic growth and Development, Game Theory, Econometrics

Moscow State University

Bachelor of Science from Philosophy
06-2016

University Overview

Comprehensively studied logics, mathematics, cognitive, behavioral , political and social realms

Participated in the Olympiads in the field of Modern Consciousness theories

Skills

  • Time management
  • Attention to detail
  • Multitasking
  • Positive attitude
  • Teamwork
  • Team Player

Timeline

Customer Support Specialist

Silver Bell Group
11.2024 - 05.2025

Online English Tutor

Skyeng
04.2022 - 11.2024

Bank Representative

Tinkoff
06.2019 - 05.2020

Moscow State University

Master of Science from Econometrics And Quantitative Economics

Moscow State University

Bachelor of Science from Philosophy