SHEHNOOR BABAR

• Ensure and help my associates are well-trained and aware of the policy regarding performing transactions and using their due diligence while dealing with customers
• Create a work environment where the team ship is the priority, and everyone takes charge regarding their job responsibility, inculcating the operational side of the business
• Help the branch manager by taking over tasks every day, which keeps the branch set in place for Branch Reviews, Corporate Audits, and visits, ensuring that the operational principles are a priority
• Proactively participated in interviews and recruitment calls with the Branch Manager to work on the learning curve for recruitment and talent acquisition.
• Take charge as a leader to ensure customer experience, escalations, and financial needs are dealt with promptly and in the right way

Results: 2 successful yearly audits, improved customer satisfaction scores from the 70s to 90s(three consecutive quarters with gold status)

• Perform transactions like deposits, withdrawals, payments, and account closures, with a proper understanding of the sensitivity of handling finances for other people
• Enhance customer service by ensuring all customers leave the branch and trust the financial institution and people representing it
• Exhibit all the job responsibilities to the slightest precision ensures it is a great experience with co-workers and customers

Results: 30+ successful referrals to bankers.

• Enhance my leadership skills, making sure my team members are encouraged to excel in a work environment created
• Work on daily goals such as time management, a positive work environment, and paperwork to not only maximize the company profits but also help me grow as a manager
• Make emotional intelligence a key motive in order to make a happy working environment where all the associates work in their comfort zones yet abiding the company policies
• Results: Catering to 200 customers every day,1 successful yearly safety audit as a team manager.