VICENTE SOTO PERALES
Seattle,WA
Summary
Detail-oriented and results-driven Data Center Network Technician with extensive experience in installing, maintaining, and troubleshooting IP, data, and voice network infrastructures. Proven track record of ensuring high availability, performance, and reliability, contributing to company performance goals and customer satisfaction. Recognized for delivering high-quality work that minimizes downtime and supports mission-critical network devices while maintaining service quality. Expertise in network configuration, troubleshooting, and security has led to successful implementation of solutions that enhance operational efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
ADV. DATA CENTER NETWORK TECHNICIAN
VERIZON BUSINESS
02.2018 - 01.2023
- Perform data center network installation, configuration, acceptance, troubleshooting of core edge network devices, such as routers, switches, VoIP devices, and customer-premise equipment following best engineering practice standards and company safety rules.
- Execute engineering work orders involving network equipment installations, certifications, add, moves, audits, cost savings, capacity and troubleshooting of IP,DWDM, SONET,TDM and Ethernet base equipment. Maintain detailed documentation of all work performed and deliver clear communication to customers, project managers and vendors to adhered to SLA installation timelines.
- Connect equipment to power distribution units, patch fiber and copper cables, labeling and performed continuity and certification tests. Power on devices and validate baseline factory functionality.
- Manage and resolve network and customer trouble tickets. Prompt response to network outages, coordinating resources and restoration. Document work in ticketing systems and follow escalation procedures. Collaborate with cross-functional teams to resolve network and customer troubles.
- On-site and remote support of customer premises performing tasks such hardware installs, site surveys, configurations, augments, upgrades, decommissions, moves, trouble tickets, outages, and optimization activities to customer satisfaction in a professional and efficient manner of a wide range of customers from business enterprises to government, military, health and educational institutions.
- Coordinates equipment/material receiving, shipping and RMA processing support as needed.
- Support standard and emergency operating procedures for data centers facilities. Monitors and support critical infrastructure facilities activities such DC/AC power plants, generators, HVAC, and materials management. Escort vendors and follow security procedures.
SWITCH NETWORK TECHNICIAN
XO COMMUNICATIONS
02.1999 - 02.2018
- Responsible for the installation, general maintenance, upgrade and preventive maintenance and service activation associated with the IP/Voice/Data networks including Tellabs, Cisco, Ciena and Nokia equipment.
- Established and perform daily and schedule maintenance routines of multiples areas of the local long-haul voice and data networks. Ensure that facilities testing with local exchange carriers conforms with industry of voice and data quality standards by using associated test equipment.
- Monitor and troubleshoot alarms and take corrective action.
- Assist Network engineering in hardware and software deployments ,augments and decommissions.
- Responsible for the installation, translations and maintenance of the voice network including traffic analysis, optimization, reconfiguration, switch trunk augments, translations of the SS7 and 911 services and interoffice trunks with local exchange carriers and vendors.
- Act as a point of contact for customer escalations and trouble resolution. Work with field operations, customers and vendors for network installs, customer activations and trouble ticket resolution.
Education
Bachelor of Science - Telecommunications & Information Systems
Golden Gate University
San Francisco, CASkills
- Network Troubleshooting (LAN/WAN, TCP/IP, DHCP, DNS)
- Hardware and cabling installation
- Testing equipment: JDSU BER, EXFO OTDR
- Ticketing Systems & Incident Response
- Customer & User Technical Support
- COMTIA certificate
- Asset tracking and documentation
- Data Center Operations & Remote Hands Support
- Fiber & Copper Cabling (termination, labeling, testing)
- Network Device Configuration (routers, switches, APs)
- Monitoring Tools (SNMP, NOC dashboards)
- CCNA1 &2 certificates
- Documentation & Change Control
- Safety-conscious, exercise engineering best practices
Certification
- CCNA - Cisco Certified Network Associate
- CompTIA Security+
LANGUAGES
Spanish
Native or Bilingual
Timeline
ADV. DATA CENTER NETWORK TECHNICIAN
VERIZON BUSINESS
02.2018 - 01.2023
SWITCH NETWORK TECHNICIAN
XO COMMUNICATIONS
02.1999 - 02.2018
Bachelor of Science - Telecommunications & Information Systems
Golden Gate University
SOFT SKILLS
- Problem Solving: Capable of analyzing network and customer service issues and finding effective solutions resulting in a timely network restoration, reduce downtime and improved network performance. Proficiency with network test, acceptance and diagnostic equipment including Ethernet BER, OTDR and test certifications RFC 2544,6349. Working knowledge of network interconnects.
- Project Management: Attention to detail. Organize,meticulous and discipline in performing network installations, configurations and troubleshooting, ensuring accuracy and minimal downtime. Effective time management and multitask prioritization
- Customer Service: Demonstrated and foster a strong sense of operational urgency associated with customer service repair and network troubles ensuring interruptions and immediately acted upon and continue to be actively manage to service restoration. Ability to adapt and overcome high stress situations.
- Communication Skills: Excellent communications skills and attitude to include the ability to build prosperous relationship with peers, customer and vendors to provide a positive and productive work environment. Demonstrated ability to summarize and communicate complex issues and present them to management, working teams and vendors.