Colby Kordas

• Managed day-to-day business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Trained and developed team members to build human capital.
• Evaluated suppliers to maintain cost controls and improve operations.
• Consulted with customers to assess needs and propose optimal solutions.

• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Set up network profiles, security permissions and file sharing systems.
• Researched product and issue resolution tactics to address customer concerns.
• Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
• Managed high levels of call flow and responded to Critial technical support needs.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Lead an initiative to complete a revamp and full installation of network and internet systems at multiple Warehouse, shipping departments and Restaurant locations across CT.

Additional was IT Director with oversight of the daily upkeep of all Computers, Printers and network devices across 3 locations in Connecticut.

• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
• Installed and configured new devices and system components.
• Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.