Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Kirolos

Ocklawaha,United States

Summary

Results-driven operations manager with a proven track record of success in the insurance industry. Throughout my career, I have played a pivotal role in the expansion and development of an 8-figure insurance agency. My expertise lies in streamlining processes, optimizing workflows, and implementing innovative strategies to enhance overall operational performance. I have a deep understanding of the insurance landscape, coupled with a keen eye for identifying opportunities for revenue generation and cost reduction.

Overview

11
11
years of professional experience

Work History

Operations Manager

Health Prime Insurance
07.2021 - Current
  • Enhanced agent onboarding efficiency by implementing automated processes, reducing licensed agent contracting time by over 50%. This resulted in accelerated agent deployment and increased sales within initial 30 days of hire.
  • Implemented cutting-edge compliance procedures at Health Prime Insurance, leading to 25% reduction in lost sales, regulatory complaints, and back-office efforts. This strategic initiative elevated agency's productivity, positioning it as top performer within Forward Marketing Organizations roster.
  • Served as driving force behind transformative journey of Health Prime Insurance, orchestrating strategic initiatives that propelled company into realm of multi-million-dollar success.

Outreach Specialist

Performant Corporation
01.2020 - 07.2021
  • Achieved top 10% ranking as Analyst with expertise in U.S. Treasury case processing and Payment Applications at Performant Corporation.
  • Appointed as Carrier Outreach Specialist, responsible for managing high-value claims cases and establishing direct communications with leading insurance carriers nationwide.
  • Successfully obtained CMS Position of Public Trust approval, contributing to millions in additional recoveries for Medicare Trust Fund.
  • Orchestrated public exhibits for MSP stakeholders, optimizing efficiency and fostering goodwill.
  • Conducted in-depth investigations, analyzed gathered information, and presented findings and recommendations.
  • Generated comprehensive reports on investigation outcomes.

Compliance Resolution Specialist

United Healthcare
01.2013 - 10.2019

Education

6-20 ACA Accredited Claims Adjuster

American Insurance College
02.2024

GED -

A
06.1994

Skills

  • Workflow Optimization
  • Underwriting knowledge
  • Staff Development
  • Claims Management
  • Recruitment and selection
  • Diversity and Inclusion
  • Payroll Administration
  • Internal Controls

Timeline

Operations Manager

Health Prime Insurance
07.2021 - Current

Outreach Specialist

Performant Corporation
01.2020 - 07.2021

Compliance Resolution Specialist

United Healthcare
01.2013 - 10.2019

6-20 ACA Accredited Claims Adjuster

American Insurance College

GED -

A
David Kirolos