Cy Brown
Irvington,NJ
Summary
Specialist with a background in retail sales and customer service. Exceptional organization, critical thinking and time management skills.
Versatile team member offering over 20 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Reliable Licensed Cosmetologist with comforting demeanor. Knowledgeable about keeping clean, well-stocked and properly sanitized stations.
Reliable Administrator experienced in providing comprehensive physical and emotional care to individuals. Enjoys working with people and offers great interpersonal skills.
Overview
18
18
years of professional experience
Work History
Digital Shopper
Walmart LLC
Union, NJ
08.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Completed household tasks by assisting with light housekeeping and grocery shopping.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route when dispensing.
- Provided product advice to customers to help select most suitable items for individual needs.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Carrier
United States Postal Service, USPS
Morristown, NJ
04.2024 - 07.2024
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Administrative Assistant
Lonza LLC
Morristown, NJ
04.2020 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Monitored premises, screened visitor, updated logs nd issued passes to maintain security.
Fulfillment Team Member
Amazon
Avenel, NJ
04.2021 - 09.2021
- Checked inventory and selected products from specific locations based upon availability.
- Prepared orders by processing requests, pulled materials from warehouse, and prepared shipments.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Customer Care Specialist
ERMC Aviation
01.2017 - 06.2020
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Assisted in training new employees and participated in cross-training with other departments.
- Exceeded 100% quality goal by carefully applying scripts and personal knowledge to address and correct problems.
Cosmetologist
Dparture Spa
04.2019 - 04.2020
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Performed daily nail services, including manicures, pedicures
Sales Advisor
Bloomingdale's
04.2015 - 06.2018
- Responded to in-person and telephone requests for information about company offerings.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Exceede sales goals by 75% through selling $1500 worth of bedding products daily.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Luxury Bedding
- Brought in new customers and retained base through proactive management of individual needs and development of robust bed and bath solutions.
- Implemented marketing and sales campaigns to effectively brand Luxurious bedding styles.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Clerical Patient Representative
St Barnabas
01.2007 - 04.2010
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
- Worked with insurance to resolve copayment problems, improve operations and provide exceptional customer service.
- Recorded data and kept communication log on daily basis for supervisors and other support staff, encouraging smooth transitions at shift change.
- Scheduled support staff to guarantee complete coverage for every shift.
- Received incoming calls and messages and addressed or triaged phone requests.
Education
Master of Business Administration - Entrepreneurship
Felician University
Lodi, NJ05.2026
Cosmetologist - Hair, Nails, Skin
Capri Institute of Hair Design
Kenilworth, NJ03.2012
BUSINESS ADMINISTRATION - MANAGEMENT
Bloomfield College
Bloomfield, NJ05.2010
Skills
- Product expertise
- Nail treatments
- Customer service
- Strong knowledge of body mechanics
- Relationship building and management
- Critical judgment
- Staff education and training
- Professional telephone demeanor
- Insurance verifying
- Payment collection
- Medical insurance
- Data management
- Male and female haircutting knowledge
- Advanced cosmetology trained
- Clear communication
- Inventory control
- Understanding of human behavior
- Key holder experience
- Order fulfillment
- Bilingual in Spanish speaking
- Data entry
- Appointment scheduling
- Document filing
- Credit card processing
- Loss Prevention Goals Monitoring
- Artificial Intelligence networking
Languages
Spanish
Limited Working
Timeline
Carrier
United States Postal Service, USPS
04.2024 - 07.2024
Digital Shopper
Walmart LLC
08.2022 - Current
Fulfillment Team Member
Amazon
04.2021 - 09.2021
Administrative Assistant
Lonza LLC
04.2020 - 06.2023
Cosmetologist
Dparture Spa
04.2019 - 04.2020
Customer Care Specialist
ERMC Aviation
01.2017 - 06.2020
Sales Advisor
Bloomingdale's
04.2015 - 06.2018
Clerical Patient Representative
St Barnabas
01.2007 - 04.2010
Master of Business Administration - Entrepreneurship
Felician University
Cosmetologist - Hair, Nails, Skin
Capri Institute of Hair Design
BUSINESS ADMINISTRATION - MANAGEMENT
Bloomfield College