Cy Yanagisawa
Hilo,HI
Summary
Proficient Transportation Specialist adept at overseeing daily transportations with demonstrated success in achieving targets and delivering efficient, accurate service. Good planner with excellent conflict resolution and prioritization skills. Seeking a permanent position with room for growth. Resourceful and customer-focused transportation specialist with several years of logistics experience, adept at building client relations, managing data, coordinating logistics, and spearheading distribution efforts. Results-oriented employee with experience driving multiple trucks, including 18-wheelers, straight trucks, and flatbeds. Alert professional with many years of experience in driving and operating vehicles. Skilled at following detailed schedules and performing efficient preventive and regular maintenance. Safety-conscious, trained in routing, and adept at offering fantastic customer and passenger services. Proven team-player follows directions and schedules with no supervision. Skilled in emergency response, navigation and vehicle maintenance. Efficient co-worker communication and recordkeeping abilities. Resourceful professional in transportation field, known for high productivity and efficient task completion. Specialized in route planning, safety compliance, and vehicle maintenance management. Excel in communication, teamwork, and problem-solving to deliver outstanding results in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Transportation Specialist
Hui Mama ola Na Oiwi
Hilo, HI
10.2023 - Current
- Monitored passenger safety during routes and enforced regulations to maintain best-in-class safety and service levels.
- Paid close attention to route conditions and weather safety and rerouted vehicles to direct safe and efficient trips.
- Kept transportation operations in compliance with company, legal and safety requirements.
Certified Nursing Assistant/Patient Transporter
Legacy Rehabilitation Center
Hilo, Hawaii
04.2020 - 10.2023
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or gurney.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Distributed drinking water and nourishment to residents.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted residents in preparing for activities and social programs.
Warehouse Worker/Certified Forklift Operator
Kona Transportation
Hilo, Hawaii
06.2017 - 01.2020
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Identified discrepancies between physical count and computer data.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Followed established guidelines for picking orders accurately.
- Transported goods to designated areas within the warehouse facility.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Received deliveries, scanned packages and updated orders in internal database.
- Recognized defective material and reported issues to management.
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
Postal Service Employee ( Temporary)
United States Postal Service, USPS ( Temporary)
Hilo, Hawaii
01.2017 - 03.2017
- Received and sorted incoming mail according to predetermined criteria.
- Inspected outgoing mail for correct postage, addressing, and labeling.
- Informed customers about postal regulations and services offered by the Postal Service.
- Reported any suspicious activities or hazardous materials encountered while delivering mail.
- Assisted with loading trucks with sacks of outgoing mail prior to departure from the distribution center.
- Organized stacks of undeliverable items for return shipment or disposal.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
DSD Receiver/Unloader/General Warehouse/Sales Associate
Walmart
Hilo, Hawaii
11.2009 - 12.2015
- Received and processed product shipments in accordance with established procedures.
- Inspected incoming merchandise for quality assurance, quantity accuracy, and adherence to customer specifications.
- Identified discrepancies between shipment documents and actual contents of shipments.
- Unloaded delivery trucks using appropriate tools and equipment.
- Maintained cleanliness of warehouse receiving area.
- Organized stockroom shelves according to item size, type, style, or product code.
- Created labels for products received based on specific customer requirements.
- Assisted in the preparation of daily shipping and receiving reports as needed.
- Verified counts against packing slips and invoices to ensure accuracy prior to accepting deliveries.
- Interacted with customers to provide excellent service when necessary during receiving process.
- Collaborated with team members to prepare items for shipment per customer instructions.
- Ensured all safety protocols were followed while operating forklift or other material handling equipment .
- Resolved problems related to incorrect or damaged shipments from vendors in a timely manner.
- Responded quickly to emergency requests for materials from production areas.
- Provided input on ways to improve efficiencies within the receiving department.
- Participated in physical inventories as needed by management staff.
- Transported materials throughout facility manually or via powered industrial truck.
- Built strong working relationships with delivery personnel and other store employees to optimize working conditions and support business success.
- Checked in products from each DSD vendor, verifying correct quantities of specified items.
- Identified damaged goods received and processed and completed documentation according to defined processes.
Ramp Agent
Aloha Airlines
Hilo, Hawaii
07.1996 - 10.2005
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Assisted passengers in finding their lost luggage at baggage claim areas.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Connected electrical power units and service hoses to aircraft.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Protected customers' baggage from loss, theft and damage.
- Operated equipment to support on-ground operations in between flights.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Customer Service Representative
Budget Rent a Car Honolulu
Honolulu, Hawaii
04.2002 - 08.2004
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Retail Sales Associate
Marukai Wholesale Mart
Hilo, Hawaii
07.1996 - 04.2004
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Promoted special offers and discounts to encourage additional purchases.
- Inspected purchased items for defects before handing them over to customers.
- Ensured compliance with all applicable laws regarding sale of age-restricted items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
Gas Station Attendant
Masa Shell Service
Hilo, Hawaii
02.1994 - 12.1995
- Greeted customers, answered questions and provided assistance with purchases.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Operated cash register to process customer transactions accurately and efficiently.
- Verified age requirements for purchase of alcohol and tobacco products.
- Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
- Checked tires for pressure, tread depth and wear patterns during tire rotations or other services requested by customers.
- Adhered to company procedures for handling hazardous materials such as gasoline or motor oil.
- Inspected vehicle fluids such as transmission fluid, brake fluid, coolant levels, power steering fluid.
- Conducted routine inspections of gas station equipment including pumps, hoses, nozzles.
- Restocked supplies such as paper towels, napkins, cups when necessary.
- Processed credit card payments via POS terminal in a secure manner.
- Responded promptly to emergency situations such as spills or fires according to company protocols.
- Provided directions and information about local attractions upon request from customers.
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Washed windshields and checked fluid levels and air pressure as courtesy to customers.
- Refilled outdoor window maintenance stations with cleaning supplies and [Type] items.
- Cleaned parking areas, restrooms or equipment and removed trash.
Sales Associate
Sears Roebuck And Company
Hilo, Hawaii
12.1992 - 02.1993
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Tracked sales performance metrics to identify trends in the market place.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Associate of Applied Science - Maintenance Electrical And Technology
Hawaii Community College
Hilo, HI05-2009
High School Diploma -
Hilo High School
Hilo, HI06-1992
Skills
- Incident Reporting
- Load Planning
- DOT Compliance
- Warehouse Management
- Assisting customers
- Inventory Tracking
- Handheld Scanners
- Vehicle Maintenance
- Hazardous Materials Handling
- Road safety
- Securing loads
- Inspecting vehicles
Certification
- Basic Life Support Provider Card BLS –American Heart Association.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Certified Nurse Assistant (CNA) - [State] Department of Public Health.
Timeline
Transportation Specialist
Hui Mama ola Na Oiwi
10.2023 - Current
Certified Nursing Assistant/Patient Transporter
Legacy Rehabilitation Center
04.2020 - 10.2023
Warehouse Worker/Certified Forklift Operator
Kona Transportation
06.2017 - 01.2020
Postal Service Employee ( Temporary)
United States Postal Service, USPS ( Temporary)
01.2017 - 03.2017
DSD Receiver/Unloader/General Warehouse/Sales Associate
Walmart
11.2009 - 12.2015
Customer Service Representative
Budget Rent a Car Honolulu
04.2002 - 08.2004
Ramp Agent
Aloha Airlines
07.1996 - 10.2005
Retail Sales Associate
Marukai Wholesale Mart
07.1996 - 04.2004
Gas Station Attendant
Masa Shell Service
02.1994 - 12.1995
Sales Associate
Sears Roebuck And Company
12.1992 - 02.1993
Associate of Applied Science - Maintenance Electrical And Technology
Hawaii Community College
High School Diploma -
Hilo High School