Cya Rowan
Louisville,KY
Summary
Motivated Uofl sophomore. Adept in cash handling and customer service, significantly increased sales growth through strategic marketing and operational efficiency. Expert in employee training and safety compliance, leveraging decision-making and problem-solving skills to enhance team performance and customer satisfaction. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Shift Manager
Papa John’s
03.2024 - Current
Assistant General Manager
Noodles & Company
12.2021 - 03.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Shift Manager
Home Run Burgers And Fries
12.2020 - 12.2021
Education
Bachelor In Criminal Justice - Criminal Justice
University of Louisville
Louisville, KYSkills
- Decision-Making
- Cash Handling
- Customer service focus
- Employee Training
- Safety Compliance
- Hiring and Recruiting
- Equipment Troubleshooting
- Problem-Solving
- Critical Thinking
Timeline
Shift Manager
Papa John’s
03.2024 - Current
Assistant General Manager
Noodles & Company
12.2021 - 03.2024
Shift Manager
Home Run Burgers And Fries
12.2020 - 12.2021
Bachelor In Criminal Justice - Criminal Justice
University of Louisville