Summary
Overview
Work History
Education
Skills
Training
Training
Timeline
Generic

Cyan Lor

Oshkosh

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Patient Service Representative

R1 Rcm
07.2025 - Current
  • Managed patient inquiries, providing accurate information and resolving issues efficiently.
  • Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
  • Collaborated with healthcare teams to ensure seamless communication of patient needs and care plans.
  • Maintained up-to-date knowledge of insurance policies, enhancing patient education regarding coverage options.
  • Streamlined administrative processes, improving operational efficiency and enhancing service delivery standards.

Patient Access Registrar

Theda Care
06.2024 - 07.2025
  • Asking for patient information to successfully check them in
  • Managed patient registration processes, ensuring accuracy and completeness of information.
  • Coordinated insurance verifications, identifying discrepancies and resolving issues promptly.
  • Monitored workflow to optimize patient flow during peak hours, improving service delivery times.
  • Implemented electronic health record updates, enhancing accessibility of patient information across departments.

Entry Level Manufacturing – Roll Wrapper

Amcor
05.2022 - 08.2024
  • Wrap, label, and palletize finished slit rolls from all rewinder lines in accordance with customer’s request.
  • Operate pallet jack and title lock in a safe and efficient manner.
  • Working efficiently scan rolls into computer database.
  • Verifying rolls meet up to expectations and pass testing.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Assemble Line

Mercury Marine
05.2020 - 05.2022
  • Checking the order of cam caps on cam shafts
  • Final torquing on cam cap screws and tensioner screws
  • Final latching, to check buckets on motor head before releasing for compression check.

Shift Leader

Hardee’s
04.2017 - 04.2020
  • Cash handling
  • Works well under pressure
  • Accurate and courteous
  • Friendly and professional in dealing with the public

Education

High School -

iForward Wisconsin Online High School
01.2021

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Medical insurance
  • Data entry proficiency
  • Verbal and written communication
  • Multitasking and organization
  • Attention to detail
  • Problem-solving
  • Assembly and production
  • Repetitive work

Training

Fluent in Hmong and English

Training

Computer Application experiences: WORD, Excel, Access, PowerPoint, Simplicity Two, Data Entry Skills, 10-key pad, and Internet skill

Timeline

Patient Service Representative

R1 Rcm
07.2025 - Current

Patient Access Registrar

Theda Care
06.2024 - 07.2025

Entry Level Manufacturing – Roll Wrapper

Amcor
05.2022 - 08.2024

Assemble Line

Mercury Marine
05.2020 - 05.2022

Shift Leader

Hardee’s
04.2017 - 04.2020

High School -

iForward Wisconsin Online High School

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