Cyana J. Bulgin
Collinsville,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Helpware
03.2025 - Current
- Assist patients with prescription status updates and general inquiries.
- Ensured HIPAA compliance while accessing and managing patient data.
- Provided prompt and empathetic support to improve client outcomes.
- Resolved customer inquiries through various communication channels, enhancing overall satisfaction.
Collection Specialist
Taxing Authority Consulting Service | A Virginia Law Firm
Martinsville, VA
10.2024 - 02.2025
- Collaborated with legal and customer service teams to resolve outstanding debts.
- Negotiated payment plans with debtors to maximize collections.
- Maintained accurate records of interactions and payment arrangements.
- Managed collections processes to ensure compliance with regulatory requirements and client expectations.
- Developed effective communication strategies to negotiate payment plans with clients, enhancing recovery rates.
Administrative Assistant
Happy Feet Early Learning & Child Care Center
Martinsville, VA
04.2024 - 11.2024
- Coordinated daily operations to ensure efficient workflow within early learning environment.
- Managed scheduling and communication between staff, parents, and external partners.
Associate Benefits Advisor
Ehealth Insurance
06.2023 - 03.2024
- Assisted with benefits enrollment and addressed insurance inquiries.
- Processed benefit changes efficiently while maintaining confidentiality.
- Utilized resources to resolve client inquiries with professionalism.
- Advised clients on health insurance options and benefits tailored to individual needs.
- Facilitated enrollment processes, ensuring compliance with federal regulations and company policies.
Compliance Caseworker
Elevance Health (Anthem)
12.2022 - 04.2023
- Managed compliance cases, ensuring adherence to regulations.
- Processed documentation and maintained detailed case records.
- Stayed updated on regulations to implement best practices.
- Assessed client needs and developed personalized care plans to improve health outcomes.
- Coordinated with multidisciplinary teams to ensure comprehensive service delivery for clients.
Education
High School Diploma -
Bassett High School
Bassett, VA05.2016
Bachelor of Arts -
Liberty University
Lynchburg, VA2028
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- HIPAA compliance
- Patient confidentiality
Timeline
Customer Service Representative
Helpware
03.2025 - Current
Collection Specialist
Taxing Authority Consulting Service | A Virginia Law Firm
10.2024 - 02.2025
Administrative Assistant
Happy Feet Early Learning & Child Care Center
04.2024 - 11.2024
Associate Benefits Advisor
Ehealth Insurance
06.2023 - 03.2024
Compliance Caseworker
Elevance Health (Anthem)
12.2022 - 04.2023
High School Diploma -
Bassett High School
Bachelor of Arts -
Liberty University