CYBIL WILSON
Henderson,NV
Summary
Results-oriented professional with 15 years of experience in administration, customer service, and financial services. Specializes in streamlining operations, leading diverse teams, and optimizing workflows to improve service delivery. Expertise in office management, compliance, and performance monitoring supports operational improvements and enhances team collaboration in fast-paced environments.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Lead Bartender/Trainer
Locust Cider
Seattle, WA
05.2022 - 06.2025
- Supervised daily team operations ensuring compliance with state and federal liquor laws, policies, and procedures.
- Delivered superior customer service and communication to guests and prospects, enhancing satisfaction and fostering rapport.
- Maintained a clean and organized bar area while preparing drink flights and food.
- Developed and led cohesive team of customer service, vendor relations, maintenance, and property management personnel, enhancing engagement and reducing turnover.
- Collaborated with corporate managers, leasing staff, and businesses to align efforts on shared events and promotional goals.
- Tracked and evaluated advertising and client traffic to inform marketing strategies.
- Utilized Square/POS terminal to efficiently process transactions in a fast-paced environment.
- Demonstrated effective listening skills to address customer needs and resolve issues.
Administrative Assistant III
Washington State Office of Superintendent of Public Instruction
Olympia, Washington
11.2019 - 02.2022
- Coordinated program activities to ensure compliance with policies while maintaining meticulous attention to detail.
- Organized, coordinated, and directed program activities ensuring compliance with policies and attention to detail.
- Represented Assessment Operations in meetings and customer interactions, ensuring clear communication and effective problem resolution.
- Provided inclusive direction and support to staff and customers, fostering positive relationships.
- Maintained and updated departmental records, ensuring adherence to rules and regulations.
- Engaged in Diversity, Equity, and Inclusion initiatives and contributed to Safety Committee efforts.
Substitute Teacher and Para Educator
North Thurston Public School District
Lacey, Washington
09.2014 - 11.2019
- Supported instructional programs and collaborated with teachers to enhance curriculum effectiveness and assessment strategies.
- Ensured student safety and fostered social growth in a diverse community environment.
- Engaged students in active learning and coordinated field trips to enrich educational experiences.
- Enforced student safety and promoted social growth within a diverse community.
Administrative Assistant III
Washington State Department of Licensing
Olympia, WA
08.2006 - 08.2014
- Delivered exceptional customer service and built rapport to maintain positive client relations.
- Managed customer service center operations to optimize resource use and ensure safety compliance.
- Scheduled appointments and coordinated with multiple departments to support operational flow.
- Tracked employee training and maintained records to ensure compliance with safety and operational standards.
- Coordinated employee training and maintained records for compliance with safety and operational standards.
- Executed administrative tasks such as posting charges and managing accounting procedures.
Account Executive
Beneficial Financial
Olympia, Washington
08.2004 - 08.2006
- Assisted customers in person and over the phone, delivering tailored information to address specific needs.
- Managed high volume calls and communicated effectively with diverse clients.
- Managed high volume calls, ensuring effective communication with diverse clients to enhance satisfaction.
- Presented financial and statistical data to team members, facilitating informed decision-making for business growth.
Senior Member Service Loan Officer
Washington State Employees Credit Union
Olympia, Washington
05.1999 - 08.2004
- Delivered exceptional customer service and fostered strong member relationships, resulting in increased satisfaction.
- Oversaw financial accounts and processed loan applications, ensuring precision and adherence to compliance standards.
- Guided members through various account types and accurately calculated loan payments, enhancing their understanding of financial options.
- Trained employees effectively and served as a Notary to support operational needs.
Education
Bachelor of Arts - Elementary Education
Saint Martin's University
Lacey, WASkills
- POS systems
- Transaction processing
- Customer engagement
- Event coordination
- Leadership
- Team development
- Employee relationship building
- Time management
- Detail orientation
Personal Information
Driving License: Driver's License
Certification
- Certified Notary Public
- Driver's License
- Real Estate Certification
- Present
Timeline
Lead Bartender/Trainer
Locust Cider
05.2022 - 06.2025
Administrative Assistant III
Washington State Office of Superintendent of Public Instruction
11.2019 - 02.2022
Substitute Teacher and Para Educator
North Thurston Public School District
09.2014 - 11.2019
Administrative Assistant III
Washington State Department of Licensing
08.2006 - 08.2014
Account Executive
Beneficial Financial
08.2004 - 08.2006
Senior Member Service Loan Officer
Washington State Employees Credit Union
05.1999 - 08.2004
Bachelor of Arts - Elementary Education
Saint Martin's University