Cybill Higgenbottom
Springtown,TX
Summary
Results-driven Lockbox Specialist IV at Conduent Business Services with expertise in payment processing and operational efficiency. Proven track record of enhancing workflow management and achieving performance targets. Skilled in business process analysis, ensuring data protection while delivering exceptional service quality. Committed to optimizing processes and driving continuous improvement in high-volume environments.
Professional with extensive experience in financial transaction management, specializing in lockbox services. Known for enhancing operational efficiency and supporting seamless transaction processes. Reliable team player focused on collaboration and adaptability, proficient in data management and reconciliation.
Overview
17
17
years of professional experience
Work History
Lockbox Specialist IV
Conduent Business Services
05.2011 - 06.2025
- Managed high volumes of incoming mail containing payments, efficiently sorting and routing mail items for prompt processing.
- Contributed to the development of departmental goals, setting targets for performance improvement initiatives.
- Collaborated with team members to optimize lockbox processes, sharing best practices and contributing to overall operational excellence.
- Developed proficiency in multiple banking software platforms utilized for payment processing tasks.
- Supported relationships with external vendors providing equipment or services related to lockbox operations, coordinating maintenance activities or troubleshooting as necessary.
- Assisted in training new lockbox specialists, providing guidance on company procedures and best practices.
Processing Specialist
Bank of Bartlett
08.2008 - 03.2011
- Handled sensitive customer information securely, maintaining privacy and adhering to data protection standards.
- Continually met or exceeded performance targets regarding speed, accuracy, and quality of service provided.
- Managed a high volume of daily transactions while ensuring accuracy and timeliness in completion.
- Enhanced customer satisfaction by providing timely and accurate transaction processing services.
Education
Associate in Accounting - Accounting
Miller - Hawkins Business College
Memphis, TN06.1988
High School Diploma -
Melrose High
Memphis, TN06.1986
Skills
- Operational efficiency
- Business process analysis
- Workflow management
- Multitasking Abilities
- Excellent communication
- Reliability
Personal Information
Timeline
Lockbox Specialist IV
Conduent Business Services
05.2011 - 06.2025
Processing Specialist
Bank of Bartlett
08.2008 - 03.2011
Associate in Accounting - Accounting
Miller - Hawkins Business College
High School Diploma -
Melrose High
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