Cybill Joia
North Providence,RI
Summary
Detail-oriented Phlebotomist experienced in venipuncture and patient care. Enhanced patient comfort and ensured accurate specimen handling through effective collaboration with healthcare teams and streamlined processes. Committed to maintaining sterile environments and delivering reliable service to support optimal patient outcomes.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Phlebotomist/Clerk
Women and Infants Hospital
Providence, RI
07.2020 - Current
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Trained and mentored new staff on blood collection procedures and equipment usage.
- Maintained accurate patient records and laboratory documentation in compliance with hospital protocols.
- Collaborated with healthcare teams to streamline sample processing and enhance operational efficiency.
- Implemented quality control measures to ensure accuracy of test results and minimize errors.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Conducted venipuncture and other CT procedures.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
Lead Phlebotomist
Eastside Clinical Labratory
East Providence, RI
01.2018 - 07.2020
- Oversaw daily phlebotomy operations, ensuring compliance with safety and quality standards.
- Trained and mentored junior phlebotomists, enhancing team performance and patient care.
- Streamlined blood collection processes, reducing turnaround times for patient samples.
- Implemented new protocols for specimen handling, improving accuracy of test results.
Lead Phlebotomist
Lifespan- Newport Hospital
Newport, RI
03.2016 - 01.2018
- Supervised daily phlebotomy operations ensuring compliance with safety protocols and quality standards.
- Trained and mentored junior phlebotomists on best practices and efficient techniques.
- Developed workflow optimizations that improved specimen collection turnaround times.
- Collaborated with laboratory staff to streamline patient processing procedures enhancing overall efficiency.
Education
Associate of Science - Nursing
Fisher College
Boston, MA05-1995
Phlebotomy And EKG - Phlebotomy
Cranston Adult Medical Training
Cranston, RI02-2016
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Specimen collection
- HIPAA compliance
- Patient privacy
- Venipuncture skills
- Blood collection methods
- Blood culture collection
- Capillary puncture
- Patient record management
- Specimen preparation
- Infection control
- Quality control
- Paperwork processing
- Pediatric phlebotomy
- Recording data
- Patient preparation
- Quality control protocols
- Sample storage
- Adaptable approach
- Records management
- Quality assurance
- PPE usage
- Health and safety
- Medical terminology
- Troubleshooting skills
- Crisis management
- Regulatory compliance
- Sample labeling
- EMR recordkeeping
- On-site testing
- Proper labeling
- Patient communication
- Lab procedures
- Time management
- Multitasking Abilities
- Teamwork and collaboration
- Attention to detail
- Patient interaction
- Organizational skills
- Butterfly venipuncture
- Excellent communication
- Finger stick method
Languages
Portuguese
Native or Bilingual
Cape Verdean
Native or Bilingual
Timeline
Phlebotomist/Clerk
Women and Infants Hospital
07.2020 - Current
Lead Phlebotomist
Eastside Clinical Labratory
01.2018 - 07.2020
Lead Phlebotomist
Lifespan- Newport Hospital
03.2016 - 01.2018
Phlebotomy And EKG - Phlebotomy
Cranston Adult Medical Training
Associate of Science - Nursing
Fisher College