Cyd Holmes
Houston,TX
Summary
CORE STRENGTHS Certified Teacher Solid Case Management Human Resources Counseling Services Education Market Research Mentoring. Research Data analysis Project development People management. Compliance Talented professional considered knowledgeable leader and dedicated problem solver. Brings 7 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
16
16
years of professional experience
Work History
Special Education Campus Program Manager
Houston Independent School District
08.2017 - Current
- Demonstrate strong leadership, organizational, strategic thinking and technical skills to implement intervention programs
- Use relevant technology to support and differentiate instruction while tracking data
- Ensure compliance and state board requirements are met before deadlines
- Coach, mentor and advise employees to help drive growth and development
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitors the collection and analysis of student data to evaluate the effectiveness of instructional materials and implementation
- Regularly conduct compliance audits for special education department
- Attend and facilitate Admission Review Dismissal (ARD) meetings to provide guidance to the campus staff, parents and student
- Stay up to date with federal and state educational laws
- Collect and review campus data to give feedback and input on campus coordinated support plans
- Designs and implements ongoing orientation and professional development for new and existing campus-based instructional professionals
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with parents and community, ensuring support for program initiatives.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
Employee Benefits Specialist
Aon Hewitt
09.2011 - 07.2016
- Managed personal information for over 10,000 employees of various companies that drove organization excellence
- Sort through employee’s complex issues relating to healthcare, life insurance, accident insurance, disability insurance, pension, 401k ,403B savings plans, LOA , COBRA and FMLA
- Report eligibility to medical and other insurance plan carriers via electronic file feed, email, and telephone
- Develop and document benefit related processes and guidelines based on the company summary plan description
- Ability to make sound decisions based on employee needs and plan provisions
- Excellent communication skills, strategic thinking and planning ability, and the ability to function in a fast paced and innovative environment
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Enhanced employee benefits understanding by conducting informative presentations and workshops.
- Reduced company costs by streamlining administration processes for employee benefits management.
- Administered and communicated employee benefits programs, meeting compliance with governmental regulations.
- Ensured compliance with all applicable federal and state regulations regarding employee benefits programs.
- Participated in meetings related to improving employee benefits packages, providing valuable input and recommendations.
- Managed and updated employee benefits information.
- Ensured compliance with federal, state, and local regulations regarding employee benefits and related policies.
- Served as the primary point of contact for employee benefits inquiries, addressing concerns promptly and accurately.
Claims Representative
Asurion
05.2008 - 09.2011
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Updated claims system to track claim status and provide relevant information to other department.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Demonstrated expertise in interpreting policy language accurately, leading to better-informed decisions on coverage application during claims evaluation.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
Education
Master of Science in Psychology -
Indiana Institute of Technology
05.2020
Texas Teacher Certification -
08.2017
Bachelor of Science in Psychology -
University of Houston
Houston, TX12.2013
Skills
- Advanced computer skills, including data entry, data processing, communication tools, human resources software
- Project Management
- Proficient in Microsoft Office, Word Excel, PowerPoint, OneNote, Outlook, ac share point, Power school, Chancery, Ontrack Easy IEP
- Team leadership and direction
- MS Office Applications
- Training and Development
- Data Collection & Research
- Team training and development
- Talent Recruitment
Timeline
Special Education Campus Program Manager
Houston Independent School District
08.2017 - Current
Employee Benefits Specialist
Aon Hewitt
09.2011 - 07.2016
Claims Representative
Asurion
05.2008 - 09.2011
Master of Science in Psychology -
Indiana Institute of Technology
Texas Teacher Certification -
Bachelor of Science in Psychology -
University of Houston
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