Dynamic operational leader with a proven record of scaling business operations, driving cross-functional initiatives, and delivering measurable growth. Skilled in product lifecycle oversight, go-to-market strategy, and operational excellence. Adept at leading multidisciplinary teams, building strategic partnerships, and deploying technology-driven solutions in safety-sensitive and regulated environments. Known for strong execution, adaptability, and collaborative leadership that consistently drives market expansion.
Overview
7
7
years of professional experience
Work History
Area General Manager
Hello Landing (National Corporate Housing)
07.2023 - Current
Lead operational strategy and execution across a national property network, managing complex logistics for large-scale deployments.
Drive process innovation to improve service delivery, reduce operational costs, and optimize customer experience.
Manage cross-functional teams and partner with internal stakeholders to enhance workflows and accelerate time-to-market.
Negotiate vendor contracts and oversee multi-million-dollar budgets to ensure profitability and scalability.
Introduced operational KPIs and reporting frameworks to improve transparency and performance tracking.
Digital Operations Marketing Consultant
Gray Media Group
08.2022 - 07.2023
Led digital strategy execution and market positioning across multiple platforms to drive user acquisition and engagement.
Managed budgets, resources, and timelines for digital projects, ensuring alignment with business objectives.
Applied data-driven insights from SEO and analytics to guide market-entry strategies and optimize campaign performance.
Chief Operating Officer
Stevens Witherspoon Property Service
Columbus, OH
05.2022 - 07.2023
Oversaw all business functions including product strategy, operations, and business development for a B2B property services firm.
Drove go-to-market strategies to enter new markets and expand revenue streams.
Built and scaled vendor networks, standardized operational processes, and implemented controls to ensure service excellence.
Managed strategic partnerships and contractual negotiations to align with organizational growth goals.
Advanced Ad Operations Specialist
Spectrum Reach
Charlotte, NC
08.2019 - 08.2022
Oversaw cross-functional digital campaigns from ideation to launch, ensuring delivery against KPIs.
Mentored teams in leveraging analytics to improve targeting, reach, and ROI.
Developed scalable workflow frameworks to improve efficiency and consistency across markets.
Traffic Ads Coordinator
Spectrum Reach
Charlotte, NC
08.2018 - 2022
Coordinated cross-functional teams to streamline project workflows and enhance communication across departments.
Assisted in developing marketing strategies that aligned with client objectives and market trends.
Managed schedules, ensuring timely execution of campaigns and adherence to deadlines.
Implemented process improvements that increased operational efficiency and reduced turnaround times for deliverables.
Collaborated with clients to gather requirements and provide tailored solutions based on their needs.
Maintained detailed documentation of project plans, enhancing transparency and accountability among stakeholders.
Supported training initiatives for new team members, fostering a collaborative learning environment.
Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Local Area Manager SA (Currently in Retail Principle SA/NT Secondment) at TelstraLocal Area Manager SA (Currently in Retail Principle SA/NT Secondment) at Telstra