Cylas Clark
El Dorado Hills,CA
Summary
Very passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. And proficient in customer service best practices and related options. I am very hardworking and passionate job seeker with strong organizational skills eager to secure office technician position. I am confident that I am ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
American Recovery Service
04.2023 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Implemented and developed customer service training processes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Janitorial Assistant
Upper Level Maintenance
11.2022 - Current
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Demonstrated attention to detail by identifying and addressing minor maintenance issues before they escalated.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Assisted with inventory management for cleaning supplies, ensuring adequate stock levels.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Paid attention to detail while completing assignments.
Food Runner
Pete's Brewhouse
11.2021 - 08.2022
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Contributed to increased sales by upselling appetizers, desserts, or beverages when delivering food items to tables.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Assisted with bussing tables and cleaning up spills.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
Education
High School Diploma -
Horizon Charter School
Lincoln, CA05.2022
Skills
- Active Listening
- Call center experience
- Customer satisfaction measurement
- Critical Thinking
- Work Prioritization
- Problem Solving
- Team Work
- Computer Skills
Love to play sports.
Growing up sports were always my medicine. More specifically playing basketball. I just love the game of basketball the feels it gives me. It teaches you how to be a team player and not just on the court but in any type of work with other employers.
Timeline
Customer Service Representative
American Recovery Service
04.2023 - Current
Janitorial Assistant
Upper Level Maintenance
11.2022 - Current
Food Runner
Pete's Brewhouse
11.2021 - 08.2022
High School Diploma -
Horizon Charter School
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