Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Cyle Botelho
Open To Work

Cyle Botelho

Sacramento,California

Work Preference

Desired Job Title

Program Technician IIIProgram Technician IIAssistant and Business Technical Support AnalystMember Service RepresentativePersonal Banker and Business Advocate

Work Type

Full TimeContract WorkGig WorkConsultingVolunteer

Location Preference

On-SiteRemoteHybrid
Location: Sacramento, CaliforniaRoseville, CARocklin, CASanta Rosa, CAWest Sacramento, CA
Open to relocation: Yes

Salary Range

75000/yr - 200000/yr

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsCompany CultureCareer advancementStock Options / Equity / Profit SharingTeam Building / Company RetreatsPaid time offWork from home optionPersonal development programsPaid sick leave401k match4-day work week

Summary

Dynamic professional specializing in business operations and project leadership. Successfully implemented pilot projects that improved service delivery timelines and operational effectiveness, utilizing data analytics to drive insights and enhance stakeholder training and alignment.

Overview

1
1
Certification
2027
2027
years of professional experience

Work History

Program Technician III

State of California
Sacramento, California
05.2025 - Current
  • Implemented and led pilot projects for sworn statements, ensuring timely certificate release to customers.
  • Managed program documentation, maintaining accurate records for state projects.
  • Served as team lead and trainer for pilot program protocols and procedures.
  • Coordinated communication and training among stakeholders to ensure project alignment.
  • Analyzed program data to identify trends, enhancing operational effectiveness.
  • Assisted in developing training materials for new staff members.
  • Provided technical support for software systems utilized in program management activities.
  • Delegated large data entries to maintain quality within in-house customer relations systems.

Program Technician II

State of California
Sacramento, California
01.2025 - 05.2025
  • Fielded and routed calls regarding birth, marriage, and death certificates.
  • Maintained knowledge of policies and regulations on forms and procedures.
  • Interpreted legal information, conveying it in accessible terms to customers.
  • Collaborated with cross-functional teams to improve service delivery systems.

Assistant and Business Technical Support Analyst

University of California, Davis
Davis, California
09.2023 - 03.2024
  • Delivered exceptional, user-friendly technical support to achieve a positive net promoter scorecard.
  • Utilized ServiceNow for efficient account management and incident tracking.
  • Administered Duo Mobile, Microsoft Active Directory, and Mothra through PuTTY and SSH client.
  • Documented incident and request records to ensure comprehensive data collection for the IT Express department.

Member Service Representative

SchoolsFirst Federal Credit Union
06.2020 - 07.2022
  • Greeted customers in a friendly and professional manner.
  • Provided high-quality, empathetic Member service and banking expertise to credit union Members.
  • Processed loan applications and provided accurate information to applicants.
  • Resolved Member concerns through effective communication and problem-solving.
  • Educated members on financial products and services available.
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.
  • Trained the team on how to complete DMV paperwork.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • In-house technical support, beta-tested new technologies, and developed training tools.

Personal Banker and Business Advocate

Wells Fargo Bank
01.2017 - 05.2020
  • Cultivated strong relationships with clients to optimize financial service delivery.
  • Delivered high-quality customer service by leveraging banking expertise for diverse clientele.
  • Allocated high-value clients to specialized account managers, ensuring retention and satisfaction.
  • Educated clients on financial products, promoting informed decision-making.
  • Identified cross-selling opportunities for additional financial services to increase revenue.
  • Facilitated routing of complaints to appropriate departments for effective resolution.
  • Resolved customer complaints with tailored solutions to enhance satisfaction levels.
  • Collaborated with team members to streamline banking operations and improve efficiency.

Consultant and Owner

CyleCo and Cyle and Company
01.2014 - 12.2016
  • Introduced and consulted with small businesses (mostly restaurants) about merchant service options and POS technologies.
  • Technical consultant to local restaurants.
  • Conducted market research to inform consulting strategies.

Showroom Manager

Kimball Office
07.2013 - 09.2014
  • Managed daily showroom operations and staff scheduling, ensuring efficient workflow.
  • Coordinated visual merchandising to elevate showroom presentation and appeal.
  • Supervised 15 vendors for effective showroom management and vendor relations.
  • Hosted networking events for 4 to 150 attendees, managing sales team calendars effectively.
  • Implemented sales strategies that increased foot traffic and conversion rates.
  • Oversaw inventory management and stock replenishment processes to maintain optimal levels.
  • Achieved a 40% reduction in inventory costs through targeted product-to-client sales strategies.
  • Provided technical and administrative support and training for the West Coast sales team, enhancing performance.

Teller

Wells Fargo
01.2008 - 01.2011
  • Processed customer transactions with accuracy and efficiency.
  • Assisted customers with account inquiries and product details.
  • Addressed customer concerns and resolved issues promptly.
  • Educated customers on digital banking services and features.
  • Addressed customer concerns, resolving issues promptly.
  • Conducted routine audits to ensure compliance with bank policies.

Firedog Senior

Circuit City Stores
Sacramento, California
2006 - 2007
  • Promoted high customer satisfaction through effective problem resolution and exceptional service.
  • Contributed innovative ideas to enhance team performance and achieve desired outcomes.
  • Conducted comprehensive research and data analysis to inform strategic planning decisions.
  • Collaborated with diverse coworkers to meet goals and address product-related issues.
  • Provided support and guidance to colleagues, fostering a collaborative work environment.
  • Engaged customers in meaningful conversations using strong interpersonal skills.

Personal Shopping Assistant

Best Buy Inc
Sacramento, California
2006 - 2006
  • Delivered exceptional service and attention to customers during face-to-face and phone interactions.
  • Collaborated with team members to meet project objectives and deadlines.
  • Maintained current knowledge through ongoing education and advanced training.
  • Supported colleagues to foster a collaborative work environment.
  • Recognized by management for outstanding customer service performance.
  • Utilized technical skills to troubleshoot complex issues and implement effective solutions.

Hiring and Training Coordinator

Best Buy Inc
Roseville, California
2005 - 2005
  • Developed training materials for new employee onboarding programs to enhance knowledge retention.
  • Coordinated training schedules for staff and management, ensuring optimal attendance and engagement.
  • Hosted orientation sessions to support onboarding of new employees and foster integration.
  • Evaluated training effectiveness through comprehensive feedback and assessments.
  • Assisted in implementing learning management systems for efficient tracking of progress.
  • Organized logistics for training events, including venue selection and equipment setup.
  • Collaborated with department leaders to identify training needs and align objectives with organizational goals.
  • Conducted needs assessments to pinpoint gaps in employees' skills and knowledge.

Double Agent

Best Buy, Geek Squad
Roseville, California
2004 - 2004
  • Delivered technical support for customers across various devices and software.
  • Diagnosed hardware issues, recommending effective solutions for clients.
  • Collaborated with team members to efficiently resolve complex technical problems.
  • Educated customers on device features and optimal usage techniques.
  • Assisted in training new staff on customer service protocols and technical procedures.
  • Maintained accurate records of customer interactions and service requests.
  • Utilized diagnostic tools to identify issues and improve troubleshooting processes.
  • Engaged with customers to build positive relationships and promote repeat business.

Education

MBA - Business Intelligence and Data Analytics

University of Massachusetts Global
Irvine, CA
03-2020

BBA - Entrepreneurship

University of Massachusetts Global
Irvine, CA
12-2012

Associate of Arts - Social Sciences

Sacramento City College
Sacramento, CA
05-2009

Skills

  • Project management
  • Program evaluation
  • Data analytics
  • Research methodologies
  • Procedural analysis
  • Technical writing
  • Reporting and documentation
  • Technical assistance
  • Software proficiency in Microsoft Office, Oracle, SAP, Salesforce, ServiceNow, and ArcGIS
  • Troubleshooting and problem-solving
  • Inventory management
  • Collaboration and teamwork
  • Customer service and support
  • Relationship management
  • Conflict resolution

Websites

Certification

  • Service Desk Analyst Pathway Program, UC Davis Continuing and Professional Education, 2023
  • Google IT Support Professional Certificate, 2023
  • Business Intelligence and Data Analytics (GIS Focus) Graduate Certificate, UMass Global, 2020
  • R.O.P. Computer Studies Certification, 2003

Timeline

Program Technician III

State of California
05.2025 - Current

Program Technician II

State of California
01.2025 - 05.2025

Assistant and Business Technical Support Analyst

University of California, Davis
09.2023 - 03.2024

Member Service Representative

SchoolsFirst Federal Credit Union
06.2020 - 07.2022

Personal Banker and Business Advocate

Wells Fargo Bank
01.2017 - 05.2020

Consultant and Owner

CyleCo and Cyle and Company
01.2014 - 12.2016

Showroom Manager

Kimball Office
07.2013 - 09.2014

Teller

Wells Fargo
01.2008 - 01.2011

Firedog Senior

Circuit City Stores
2006 - 2007

Personal Shopping Assistant

Best Buy Inc
2006 - 2006

Hiring and Training Coordinator

Best Buy Inc
2005 - 2005

Double Agent

Best Buy, Geek Squad
2004 - 2004

MBA - Business Intelligence and Data Analytics

University of Massachusetts Global

BBA - Entrepreneurship

University of Massachusetts Global

Associate of Arts - Social Sciences

Sacramento City College

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Cyle Botelho