Irina Keenan
Austin,TX
Summary
Dynamic Program Specialist with extensive experience at the Texas Comptroller of Public Accounts, excelling in project management and customer service. Expert in developing training materials and webinars, enhancing team performance and compliance. Proven ability to analyze complex reports and resolve issues effectively, fostering strong relationships with stakeholders. Texas Notary Public certified.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Specialist III
Texas Comptroller of Public Accounts
12.2021 - Current
- Reviewed and analyzed unclaimed property reports submitted by holders.
- Reconciled reports with receipts to ensure accuracy.
- Collaborated with holders to resolve technical and processing issues.
- Provided guidance on legal requirements for businesses and counties.
- Planned and developed training webinars for holders.
- Created training materials for new personnel in division.
- Produced training videos for holders across various industries with Communications Department.
- Managed multiple projects within Holder Section of Unclaimed Property Division.
Accounts Examiner III
Texas Comptroller of Public Accounts
01.2020 - 12.2021
- Reviewed and edited claims for unclaimed property, ensuring accuracy and validity.
- Responded to emails, phone calls, and web inquiries from claimants promptly.
- Processed various claim types, including owner, power of attorney, estate, minor, and holder refunds.
- Provided requested written information in a clear manner, adhering to division guidelines.
Member Service Specialist
Capitol Credit Union
03.2013 - 01.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
Education
Bachelor of Science - Microbiology And Infectious Diseases
University of Texas At Austin
Austin, TX05-2019
Bachelor of Arts - Teacher of English And German
Belgorod State University
Belgorod, Russia06-2007
Skills
- Texas Notary Public
- Skill development
- Group and individual instruction
- Performance assessment
- Project management
- Report preparation
- Project coordination
- System enhancement
- Customer service
- Microsoft Office suite
- Employee training
- CPR and AED certification
Accomplishments
- Conceptualized and developed Holder Training program.
- Collaborated with team of Communications Department in the development of Holder Educational Videos for Social Media.
- Created and monitored holder surveys through Survey Monkey
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Notary Public - Expires 02/2027
- Completed Emerging Leaders Program
Languages
English
Full Professional
German
Limited Working
Russian
Native or Bilingual
Timeline
Program Specialist III
Texas Comptroller of Public Accounts
12.2021 - Current
Accounts Examiner III
Texas Comptroller of Public Accounts
01.2020 - 12.2021
Member Service Specialist
Capitol Credit Union
03.2013 - 01.2020
Bachelor of Science - Microbiology And Infectious Diseases
University of Texas At Austin
Bachelor of Arts - Teacher of English And German
Belgorod State University
Similar Profiles
Rhiannon GilardiRhiannon Gilardi
Research Analyst at Texas Comptroller of Public AccountsResearch Analyst at Texas Comptroller of Public Accounts
Steven SoutherlandSteven Southerland
Manager VI - Shared Application Services and Customer Relationship Management at TEXAS COMPTROLLER OF PUBLIC ACCOUNTSManager VI - Shared Application Services and Customer Relationship Management at TEXAS COMPTROLLER OF PUBLIC ACCOUNTS
David ChristopherDavid Christopher
Tax Compliance Officer III at Texas Comptroller of Public AccountsTax Compliance Officer III at Texas Comptroller of Public Accounts
Shelby HoltShelby Holt
Brand Manager at HeartGift FoundationBrand Manager at HeartGift Foundation
Brandon ValdezBrandon Valdez
Floor Associate, Cashier, Shoe Runner at Aldo ShoesFloor Associate, Cashier, Shoe Runner at Aldo Shoes