Hardworking adjuster focused on orientation towards detail. Experienced and comfortable with assisting and serving a diverse people. Take pride in providing honorable customer service. Fast learner and love working in teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Outside Catastrophe Adjuster
Allstate
Fort Worth, TX
03.2024 - Current
Managed high-volume caseload of property claims resulting from weather such as, wind, hail, hurricanes, etc
Conducted thorough on-site inspections to determine damage, coverage, and settlement options while adhering to company policy and industry standards
Utilized Xactimate software to estimate property damages and negotiate settlements, achieving average claim accuracy rate of 95%
Acted as subject matter expert in property insurance policies, interpreting coverage and conditions to provide clear explanation to policyholders
Demonstrated strong organization skills while meeting aggressive deadlines during peak seasons
Remote Adjuster - Hail Reconciliation Unit
QA Claims - State Farm
03.2023 - 01.2024
Reconciled supplemental estimates using Xactimate and ClaimXperience in accordance with policy coverage
Regularly drafted and typed routine correspondence while recording file- related activities
Completed estimates, statement of losses, and issued payments
Negotiated with insureds, agents, contractors, and public adjusters to rectify differences in scope
Managed incoming calls in team environment
Authority up to 35k
Remote Adjuster - Stewardship
QA Claims- State Farm
03.2023 - 05.2023
Maintained full claim ownership for 70+ claims
Handled various types of losses and perils while following leading industry protocols that resulted in fair settlements
Focused on exceptional customer service, resolving conflicts effectively, and establishing strong connections with customers
Managed incoming calls in team environment
Addressed supplements as received
Claims Examiner
Team One-Security First Insurance
09.2022 - 02.2023
Hurricane Ian- Full claim ownership for 100+ claims
Conducted comprehensive interviews of insureds to gather facts of loss
Clarified coverages of losses to insureds and assisted in finding ALE arrangements
Interpreted insurance policy to ascertain levels of coverage and determine claim decisions
Labeled photos, completed estimates, and issued payments
Utilized software's such as Xactanalysis, Corelogic, Xactimate, etc
Remote - Claims Representative
Eberls Claim Service/Renfroe
12.2021 - 08.2022
Managed over 50 customer calls/tasks per day for auto claims
Evaluated facts given by investigation to determine extent of liability of insured
Posted payments to accounts and maintained records
Applied claim handling procedures to process claims and close claim files
Arranged for salvage disposition or other recovery
Sent claims to subrogation as appropriate
Used State Farm systems and technology accurately
Education
Bachelor of Science - Mechanical Engineering
Tuskegee University
Tuskegee, AL
05.2020
Skills
20 State Licenses
Claims Handling and Documentation
Exemplary Customer Service
All-line Texas Adjuster
Texas Notary Public
Confidential Records Management
Strong Oral and Written Communication
Certification
State Farm Auto
State Farm Property
TWIA Desk Examiner
Rope and Harness
Flood Control Number Card
Timeline
Outside Catastrophe Adjuster
Allstate
03.2024 - Current
Remote Adjuster - Hail Reconciliation Unit
QA Claims - State Farm
03.2023 - 01.2024
Remote Adjuster - Stewardship
QA Claims- State Farm
03.2023 - 05.2023
Claims Examiner
Team One-Security First Insurance
09.2022 - 02.2023
Remote - Claims Representative
Eberls Claim Service/Renfroe
12.2021 - 08.2022
Bachelor of Science - Mechanical Engineering
Tuskegee University
State Farm Auto
State Farm Property
TWIA Desk Examiner
Rope and Harness
Flood Control Number Card
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