Justin P. Davis
Fort Worth,Texas
Summary
Hardworking adjuster focused on orientation towards detail. Experienced and comfortable with assisting and serving a diverse people. Take pride in providing honorable customer service. Fast learner and love working in teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Outside Catastrophe Adjuster
Allstate
Fort Worth, TX
03.2024 - Current
- Managed high-volume caseload of property claims resulting from weather such as, wind, hail, hurricanes, etc
- Conducted thorough on-site inspections to determine damage, coverage, and settlement options while adhering to company policy and industry standards
- Utilized Xactimate software to estimate property damages and negotiate settlements, achieving average claim accuracy rate of 95%
- Acted as subject matter expert in property insurance policies, interpreting coverage and conditions to provide clear explanation to policyholders
- Demonstrated strong organization skills while meeting aggressive deadlines during peak seasons
Remote Adjuster - Hail Reconciliation Unit
QA Claims - State Farm
03.2023 - 01.2024
- Reconciled supplemental estimates using Xactimate and ClaimXperience in accordance with policy coverage
- Regularly drafted and typed routine correspondence while recording file- related activities
- Completed estimates, statement of losses, and issued payments
- Negotiated with insureds, agents, contractors, and public adjusters to rectify differences in scope
- Managed incoming calls in team environment
- Authority up to 35k
Remote Adjuster - Stewardship
QA Claims- State Farm
03.2023 - 05.2023
- Maintained full claim ownership for 70+ claims
- Handled various types of losses and perils while following leading industry protocols that resulted in fair settlements
- Focused on exceptional customer service, resolving conflicts effectively, and establishing strong connections with customers
- Managed incoming calls in team environment
- Addressed supplements as received
Claims Examiner
Team One-Security First Insurance
09.2022 - 02.2023
- Hurricane Ian- Full claim ownership for 100+ claims
- Conducted comprehensive interviews of insureds to gather facts of loss
- Clarified coverages of losses to insureds and assisted in finding ALE arrangements
- Interpreted insurance policy to ascertain levels of coverage and determine claim decisions
- Labeled photos, completed estimates, and issued payments
- Utilized software's such as Xactanalysis, Corelogic, Xactimate, etc
Remote - Claims Representative
Eberls Claim Service/Renfroe
12.2021 - 08.2022
- Managed over 50 customer calls/tasks per day for auto claims
- Evaluated facts given by investigation to determine extent of liability of insured
- Posted payments to accounts and maintained records
- Applied claim handling procedures to process claims and close claim files
- Arranged for salvage disposition or other recovery
- Sent claims to subrogation as appropriate
- Used State Farm systems and technology accurately
Education
Bachelor of Science - Mechanical Engineering
Tuskegee University
Tuskegee, AL05.2020
Skills
- 20 State Licenses
- Claims Handling and Documentation
- Exemplary Customer Service
- All-line Texas Adjuster
- Texas Notary Public
- Confidential Records Management
- Strong Oral and Written Communication
Certification
- State Farm Auto
- State Farm Property
- TWIA Desk Examiner
- Rope and Harness
- Flood Control Number Card
Timeline
Outside Catastrophe Adjuster
Allstate
03.2024 - Current
Remote Adjuster - Hail Reconciliation Unit
QA Claims - State Farm
03.2023 - 01.2024
Remote Adjuster - Stewardship
QA Claims- State Farm
03.2023 - 05.2023
Claims Examiner
Team One-Security First Insurance
09.2022 - 02.2023
Remote - Claims Representative
Eberls Claim Service/Renfroe
12.2021 - 08.2022
Bachelor of Science - Mechanical Engineering
Tuskegee University