Cymiah Taylor
Niagara Falls,NY
Summary
Patient Service Representative with a proven track record at Community Health Center of Niagara Falls, excelling in insurance verification and appointment scheduling. Adept at enhancing patient experiences through effective communication and conflict resolution, ensuring compliance with HIPAA standards while maintaining patient confidentiality. Committed to optimizing workflows and improving service efficiency.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Community Health Center of Niagara Falls
07.2025 - Current
- Facilitated patient registration processes for individuals seeking to establish care.
- Verified patient demographics to facilitate seamless communication.
- Executed verification of patient insurance coverage to confirm eligibility for services.
- Processed payments for co-pays and outstanding bills efficiently.
- Facilitated patient check-in for appointments and guided individuals to appropriate floors.
- Facilitated confirmation and cancellation calls to patients. Supported scheduling processes by communicating effectively with patients. Assisted in maintaining accurate appointment records.
- Oversaw patient signature updates for consent forms, ensuring accurate documentation in medical charts.
Sales Advisor
H&M
Niagara Falls, NY
04.2023 - 06.2025
- Executed customer service strategies and promoted deals to enhance customer loyalty.
- Executed unpacking and organization of shipments for new and restocked products.
- Managed processing of point-of-sale system and cash transactions for customers.
- Facilitated customer assistance in locating specific items.
- Facilitated customer enrollment in loyalty program to enhance rewards and discounts.
- Oversaw garment care and enhanced visual merchandising of store products.
Sales Associate
Forever21
10.2021 - 04.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained merchandise presentation standards to promote brand image and drive sales.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to meet daily sales targets and maintain store operations.
- Engaged in visual merchandising activities, helping create appealing displays that attract customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Crew Member
Wendy's
Niagara Falls, NY
04.2021 - 10.2021
- Provided exceptional customer service by taking orders and addressing inquiries efficiently.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Operated kitchen equipment safely while preparing food items according to established recipes.
- Collaborated with team members to streamline operations during peak service hours.
- Handled cash transactions accurately, ensuring correct change and maintaining a balanced register.
- Implemented time-saving techniques that improved overall service speed during high-volume periods.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Summer Youth Worker
Community Health Center of Niagara Falls
Niagara Falls, NY
07.2019 - 09.2019
- Executed confirmation calls to verify scheduled appointments.
- Digitized patient consent documents and integrated them into electronic patient charts.
- Assisted with registration processes by making copies and faxing necessary forms.
Education
High School Diploma -
Niagara Falls High School
Niagara Falls, NYNo Degree - Business Administration And Management
Niagara County Community College
Sanborn, NYSkills
Customer service
HIPAA compliance
Insurance verification
Insurance verifying
Patient confidentiality
Appointment scheduling
Payment collection
Scheduling appointments
Medical terminology
Patient greeting
Eligibility determination
Medical insurance
Office administration
Data entry proficiency
Conflict resolution
Document filing
Reception management
Directing callers
Interpreting physician orders
Verbal and written communication
Phone etiquette
Healthcare industry
Data protection
Workflow optimization
Patient follow-up
Front desk supervision
Clinical data entry
Appointment confirmation
Appointment reminders
Check-in coordination
Phone and email etiquette
Problem-solving
Patient registration
Money handling
Registration and admissions
Timeline
Patient Service Representative
Community Health Center of Niagara Falls
07.2025 - Current
Sales Advisor
H&M
04.2023 - 06.2025
Sales Associate
Forever21
10.2021 - 04.2023
Crew Member
Wendy's
04.2021 - 10.2021
Summer Youth Worker
Community Health Center of Niagara Falls
07.2019 - 09.2019
High School Diploma -
Niagara Falls High School
No Degree - Business Administration And Management
Niagara County Community College