Cymone Watkins
San Antonio,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Claims Rep Trainee
Professional Staffing Services
11.2022 - Current
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Medical Assistant/Medical Coder
SSM Healthcare
08.2020 - 11.2022
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Streamlined the billing process for faster reimbursement by submitting accurate and timely insurance claims.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
Medical Assistant/Medical Coder
Assisted Recovery Centers of America (ARCA)
07.2017 - 07.2020
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Enhanced accuracy in medical coding by diligently reviewing patient records and ensuring proper diagnostic codes.
- Streamlined the billing process for healthcare providers by accurately assigning procedure codes to medical services.
Education
Medical Assistant -
St. Louis College of Health Careers
St Louis, MO04.2017
Skills
- Strong Interpersonal Skills
- Solid Knowledge of Medical Terminology
- Exceptional Communication Skills
- Exceptional Customer Service
- ICD-10 Code Knowledge
- Healthcare Billing
- Collections and Insurance Claims
- Familiar With Fraud Statutes
- Legal Proceedings Knowledge
- Claims Processing
- Healthcare Common Procedures Coding System (HCPCS)
- Advanced Oral and Written Communication Skills
- Claims Investigation
- Insurance Policy Coverage Knowledge
- Risk Assessment
Certs And Licensure's
- Basic Life Skills
- CPR Certified
- First Aid Certified
- Medical Assistant Diploma
Timeline
Claims Rep Trainee
Professional Staffing Services
11.2022 - Current
Medical Assistant/Medical Coder
SSM Healthcare
08.2020 - 11.2022
Medical Assistant/Medical Coder
Assisted Recovery Centers of America (ARCA)
07.2017 - 07.2020
Medical Assistant -
St. Louis College of Health Careers
Similar Profiles
Nesharrian HolmesNesharrian Holmes
Claims Examiner (remote) at FKS Insurance ServicesClaims Examiner (remote) at FKS Insurance Services
Amber VetterAmber Vetter
Employee Specialist at Aventure Staffing and Professional ServicesEmployee Specialist at Aventure Staffing and Professional Services
Leslie De La PazLeslie De La Paz
Repair Station Aircraft Tech II at Aerospace Professional Services| TEL STAFFING & HRRepair Station Aircraft Tech II at Aerospace Professional Services| TEL STAFFING & HR