Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cyn Martin

Las Vegas

Summary

Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach. Extensive experience in providing compassionate patient care and support. Expert in patient mobility, personal care tasks, and monitoring vital signs. Strong focus on team collaboration and delivering optimal patient outcomes. Reliable and adaptable to changing needs, ensuring high standards and results in all situations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Longshoreman

Pacific Maritime Acadamy ILWU Local 54
09.2022 - Current
  • Increased productivity through effective collaboration with other longshoremen in a fast-paced environment.
  • Facilitated smooth sailing for vessels entering or leaving port by securing mooring lines according to established procedures.
  • Adhered to strict safety regulations while operating heavy machinery, minimizing accidents and injuries on the job site.
  • Supported vessel turnaround times by consistently meeting or exceeding established performance metrics for loading and unloading activities.

Travel CNA, Patient Coordinator

Clipboard Health, Nursa, Shift Key
04.2015 - Current
  • Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
  • Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
  • Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
  • Responded quickly and calmly in emergency situations.

Massage Therapist

Self
05.2012 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.

Customer Support Specialist

CVS/caremark
09.2020 - 07.2023
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Lead EVS Technician /Patient Care Coordinator

Southern Hills Hospital & Medical Center
03.2018 - 03.2020
  • Collaborated with healthcare staff to address specific concerns related to hygiene and infection control within the facility.
  • Promoted a safety-conscious culture within the EVS team, conducting regular meetings to discuss potential hazards and ways to mitigate risks.
  • Maintained open lines of communication with other department leads, facilitating smooth operation within the facility environment.
  • Coordinated efforts during emergency situations such as power outages or extreme weather events, maintaining safe conditions for patients and staff alike.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.

Education

CNA Certification - Certified Nurse Assistant

Golden Living Training Center
Sonoma Ca
05-2015

Massage Therapy Certificate - Massage Therapy

Milan Institute
Fairfield, CA
05-2012

High School Diploma -

Peoples Highschool
Vallejo, CA
06-1996

Skills

  • Maritime regulations compliance
  • Physical strength
  • Cargo loading and unloading
  • Heavy equipment operation
  • Dock safety procedures
  • Teamwork and collaboration
  • Forklift operator certification

Certification

CNA Certifications


Nevada CNA035734

Massachusetts CNA1010556

Pennsylvania 20082627

Oklahoma 320825651024

Utah UTONV143972018811


Massage Therapist Certification

CA34830

Timeline

Longshoreman

Pacific Maritime Acadamy ILWU Local 54
09.2022 - Current

Customer Support Specialist

CVS/caremark
09.2020 - 07.2023

Lead EVS Technician /Patient Care Coordinator

Southern Hills Hospital & Medical Center
03.2018 - 03.2020

Travel CNA, Patient Coordinator

Clipboard Health, Nursa, Shift Key
04.2015 - Current

Massage Therapist

Self
05.2012 - Current

CNA Certification - Certified Nurse Assistant

Golden Living Training Center

Massage Therapy Certificate - Massage Therapy

Milan Institute

High School Diploma -

Peoples Highschool

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