Summary
Work History
Education
Skills
Timeline
Generic

Cyncere Dixon

24 Florval Dr,MO

Summary

Dynamic and goal-oriented professional with extensive experience as a Work From Home Agent at Liveops and CVS Health. Proven ability in call handling and customer service, adept at resolving inquiries efficiently while maintaining confidentiality. Recognized for exceptional multitasking and computer skills, ensuring positive client experiences in high-pressure environments.

Work History

Work From Home Agent

Liveops
2024 - 2025
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.

Work From Home Agent

Cvs Health
2023 - 2024
  • Help patients with insurance, prescriptions, and benefits

Education

High School Diploma - General Studies

Penn Foster Career School
Scranton, PA
05.2022

Skills

  • Typing speed
  • Phone etiquette
  • Goal oriented
  • Aegis CRM
  • Call handling
  • Customer service
  • Computer skills

Timeline

Work From Home Agent

Liveops
2024 - 2025

Work From Home Agent

Cvs Health
2023 - 2024

High School Diploma - General Studies

Penn Foster Career School