Cyncere Kelson
Toledo,OH
Summary
I am an organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Along with being someone skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Agent Representative
Teleperformance
Toledo, OH
05.2023 - Current
- Provided customer service to clients by answering inquiries, processing orders and resolving complaints.
- Maintained accurate records of customer interactions and transactions in accordance with company policies.
- Developed relationships with customers to ensure repeat business and referrals.
- Verified accuracy of customer information in the database system.
- Resolved billing disputes between customers and vendors in a timely manner.
Delivery Driver
DoorDash
Toledo, OH
06.2021 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Amazon Associate
Amazon fulfillment
Toledo
06.2019 - 03.2021
- Complete customers orders
- Insure that the order is completed correctly.
- Processed shipments received from vendors according to established protocols.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
Manufacturing Assembly Technician
Wit Logistics
Toledo
06.2019 - 08.2020
- Identifying different parts for car
- Putting the right part on the cars.
- Inspected completed assemblies for quality assurance purposes.
- Utilized hand tools such as screwdrivers, wrenches, pliers. to assemble components.
Childcare Educator
Ymca
Toledo
05.2018 - 09.2019
- Provided educational and developmental activities for children aged 2-5 years old in accordance with curriculum standards.
- Organized and implemented age appropriate activities to stimulate physical, emotional, social, intellectual development of the children.
- Utilized positive reinforcement techniques to motivate and encourage children's learning.
- Assisted in developing and implementing daily routines such as snack time, outdoor playtime, nap time.
- Maintained a safe environment for all children under care by adhering to safety regulations.
Sales Associate
Rue 21
Toledo
09.2018 - 05.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
Education
High school diploma -
Jesup W. Scott High School
Toledo, OH05.2019
Skills
- Communicate
- Time management
- Child care
- Flexibility
- Team work
- Customer Service
- Data Entry
- Sales
- Shipping & Receiving
- Typing
- Inbound and Outbound Calling
Timeline
Agent Representative
Teleperformance
05.2023 - Current
Delivery Driver
DoorDash
06.2021 - Current
Amazon Associate
Amazon fulfillment
06.2019 - 03.2021
Manufacturing Assembly Technician
Wit Logistics
06.2019 - 08.2020
Sales Associate
Rue 21
09.2018 - 05.2019
Childcare Educator
Ymca
05.2018 - 09.2019
High school diploma -
Jesup W. Scott High School