Ashea Johnson
Full Specialist
Jacksonville,FL
Summary
Licensed Esthetician certified in permanent cosmetic procedures. Experience includes skin care facials, waxing, peels, acne treatments and microdermabrasion. I'm also a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Esthetician position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Supervisor
First Coast Secuirty
Jacksonville, FL
08.2018 - 11.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Tracked and prepared quarterly reports to present to leadership.
Customer Service Representative
Lowes
Valdosta, GA
03.2013 - 10.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Trained staff on operating procedures and company services..
Education
High School Diploma -
Lowndes High School
Valdosta, GA 08.2006 - 05.2010
Certification - Medical Billing & Coding
Fisk University
Nashville, TN 01.2015 - 09.2015
Certification - Full Specialty
American Academy of Cosmetology, Inc.
Orange Park, FL 04.2021 - 10.2021
Skills
Priority management
Training and mentoring
Inventory oversight
Operations management
Teamwork and Collaboration
Dependable and Responsible
Data Entry
Team Building
Strategic planning
Attention to Detail
Flexible and Adaptable
Accomplishments
- Supervised team of 35 staff members
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received award for expert chemical peel applications.
Certification
Licensed Full Specialist, Esthetics & Nail Tech, 2 years
Additional Information
Instagram: Cyncity_bae
Facebook: Cyn City Beauty & Aesthetics
Website: www.cyncitybae.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only fail, if you never try.
Timeline
Bloodborne Pathogen Exposure, Cathy Montie - 2 years
05-2022
Certified Semi-Permanent Makeup Artist for Microshading, The Beautipreneur Academy, 2 years
03-2022
Licensed Full Specialist, Esthetics & Nail Tech, 2 years
10-2021
Certification - Full Specialty
American Academy of Cosmetology, Inc.
04.2021 - 10.2021
Certified Eyelash Extension Technician, ICEE Beauty Bar
07-2020
Supervisor
First Coast Secuirty
08.2018 - 11.2020
Certification - Medical Billing & Coding
Fisk University
01.2015 - 09.2015
Customer Service Representative
Lowes
03.2013 - 10.2018
High School Diploma -
Lowndes High School
08.2006 - 05.2010