Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Work Availability
Quote
Timeline
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Ashea Johnson

Ashea Johnson

Full Specialist
Jacksonville,FL

Summary

Licensed Esthetician certified in permanent cosmetic procedures. Experience includes skin care facials, waxing, peels, acne treatments and microdermabrasion. I'm also a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Esthetician position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
4
4
Certifications

Work History

Supervisor

First Coast Secuirty
Jacksonville, FL
08.2018 - 11.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Defined operational metrics to evaluate efficiency of processes and procedures.
  • Tracked and prepared quarterly reports to present to leadership.

Customer Service Representative

Lowes
Valdosta, GA
03.2013 - 10.2018
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recorded account information to open new customer accounts.
  • Recommended products to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Trained staff on operating procedures and company services..

Education

High School Diploma -

Lowndes High School
Valdosta, GA
08.2006 - 05.2010

Certification - Medical Billing & Coding

Fisk University
Nashville, TN
01.2015 - 09.2015

Certification - Full Specialty

American Academy of Cosmetology, Inc.
Orange Park, FL
04.2021 - 10.2021

Skills

    Priority management

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Accomplishments

  • Supervised team of 35 staff members
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Received award for expert chemical peel applications.

Certification

Licensed Full Specialist, Esthetics & Nail Tech, 2 years

Additional Information

Instagram: Cyncity_bae

Facebook: Cyn City Beauty & Aesthetics

Website: www.cyncitybae.com

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You only fail, if you never try.

Timeline

Bloodborne Pathogen Exposure, Cathy Montie - 2 years

05-2022

Certified Semi-Permanent Makeup Artist for Microshading, The Beautipreneur Academy, 2 years

03-2022

Licensed Full Specialist, Esthetics & Nail Tech, 2 years

10-2021

Certification - Full Specialty

American Academy of Cosmetology, Inc.
04.2021 - 10.2021

Certified Eyelash Extension Technician, ICEE Beauty Bar

07-2020

Supervisor

First Coast Secuirty
08.2018 - 11.2020

Certification - Medical Billing & Coding

Fisk University
01.2015 - 09.2015

Customer Service Representative

Lowes
03.2013 - 10.2018

High School Diploma -

Lowndes High School
08.2006 - 05.2010

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Ashea JohnsonFull Specialist