Cyndi Amendt
Magnolia,TX
Summary
Experienced Automotive Service Manager with over 25 years of strong leadership, and great customer service skills.
Customer service professional bringing extensive experience in automotive industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Service Advisor
Fun Town RV
Waller, TX
01.2025 - Current
- Serve as service advisor for large volume RV dealer, managing high customer traffic effectively. Front line to heavy customer volume. Process multiple extended warranty claims daily. Ensure high standards of quality control for all service line repairs for each completed job. Coordinate daily body shop operations and supervise repairs for all service line customers. Schedule and organize daily operations, facilitating smooth workflow and timely service delivery.
- Assist customers in identifying service needs and scheduling appointments for repairs.
- Provide detailed explanations of service options, enhancing customer understanding and satisfaction.
- Manage service requests using dealership management software to ensure accurate tracking and follow-up.
Juvenile Corrections Officer
Ron Jackson TJJD
Brownwood, TX
01.2023 - 12.2024
- JCO III for the Mental Health Treatment Program. Monitored individual safety and supported youths in meeting daily needs. Facilitated goal-setting and reflection groups alongside nurture group to support youths in achieving their objectives. Monitored daily activities including recreation, school, and cafe to promote structured engagement. Obtained CPR certification to respond effectively in emergencies.
- Supervised juvenile offenders to ensure safety and adherence to facility policies.
- Implemented behavior management techniques to promote positive interactions among residents.
- Conducted regular inspections of living areas, ensuring compliance with cleanliness and safety standards.
Automotive Service Manager
Toy Tech Auto Care
Tomball, TX
06.2020 - 11.2022
- Service Manager for an independent automotive repair facility. Created estimates while overseeing daily operations of technicians and estimators. Demonstrated strong customer service skills, managed ordering parts, handled extended warranty claims, and coordinated accounts payable and receivable. I conducted state inspections. I was very involved with each job and customer because I believe it is necessary to have strong communication among all.
- Oversaw daily operations to ensure efficient workflow and timely service delivery.
- Implemented quality control measures to enhance service precision and customer satisfaction.
- Trained and mentored staff on best practices in automotive repair and customer interaction.
Automotive Service Writer
Honda of Tomball
Tomball, TX
09.2019 - 06.2020
- Automotive Service Writer. Set appointments. Prepared warranty estimates for independent companies, collaborating with American Honda for factory warranty processing. Demonstrated strong customer service skills, effectively addressing client inquiries and concerns.. Made cold calls to establish connections with prospective customers. Organized all car shows and Coffee and Cars events as a member of the events committee.
- Coordinated customer service interactions, ensuring clear communication regarding vehicle repairs and maintenance needs.
- Managed service appointments, optimizing workflow to enhance efficiency and customer satisfaction.
- Developed detailed repair estimates, accurately reflecting necessary services and parts for clients.
Automotive Service Manager
Auto Fix Unlimited
Cypress, TX
05.2017 - 09.2019
- Oversaw shop of technicians and wrote estimates to ensure accurate pricing for services. Delivered outstanding customer service to enhance client relationships and loyalty. I oversaw purchasing parts as well as handling accounts receivable and accounts payable. Collaborated with extended warranty companies and coordinated vehicles with the collision repair facility. Coordinated events like car shows to promote community engagement and showcase services. I am also a certified automotive state inspector.
- Directed daily operations of service department, ensuring efficient workflow and high-quality customer service.
- Implemented training programs for technicians, enhancing skills and promoting teamwork within the shop.
- Monitored service schedules, optimizing resource allocation to improve turnaround times and customer satisfaction.
Automotive Service Manager
Magnolia Paint & Body
Magnolia, TX
11.1996 - 02.2017
- Managed automotive service writing, coordinated insurance claims to ensure timely processing and customer satisfaction, arranged loaner cars, ordered parts for the body shop, processed payroll, ordered office supplies, and handled customer service needs. Oversaw public relations for car shows, dinners, and event gifts.
- Oversaw daily operations, ensuring efficient workflow and customer satisfaction.
- Implemented quality control measures to enhance service delivery standards.
- Managed scheduling and resource allocation to optimize team performance.
- Established relationships with vendors to negotiate pricing on parts and supplies, maximizing profitability.
- Implemented training programs for new technicians, enhancing skill development and service quality.
Education
High School Diploma -
Magnolia High School
Magnolia, TX05-1990
Skills
- Warranty processing
- Quality control
- Estimate preparation
- Customer service
- Customer complaint resolution
- Service pricing
- Multitasking and organization
- Warranty claims management
- Documentation management
- Composure under pressure
- Excellent communication
- Effective communication
Certification
- Notary for the State of Texas, Expires 01/25/2027
- Certified Vehicle State Inspector
Timeline
Service Advisor
Fun Town RV
01.2025 - Current
Juvenile Corrections Officer
Ron Jackson TJJD
01.2023 - 12.2024
Automotive Service Manager
Toy Tech Auto Care
06.2020 - 11.2022
Automotive Service Writer
Honda of Tomball
09.2019 - 06.2020
Automotive Service Manager
Auto Fix Unlimited
05.2017 - 09.2019
Automotive Service Manager
Magnolia Paint & Body
11.1996 - 02.2017
High School Diploma -
Magnolia High School