Cyndi Ledet
Chico,CA
Summary
Dedicated professional that employs empathy and patience to connect with and provide support to individuals on a personalized level. Excellent eye for detail and accurately assesses needs. Strong advocate for those in need and committed to providing best possible service.
Overview
11
11
years of professional experience
Work History
Family Support Coach
The LEAF Company
Chico, CA
06.2023 - 11.2023
- Provided guidance on stress management and life skills
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection
- Planned and executed productive self-esteem building activities to promote personal growth
Employment and Eligibility Specialist
County Of Butte
Oroville, CA
09.2021 - 03.2022
- Scheduled appointments with applicants to gather information and explain benefits processes
- Reviewed applications for different aid programs and determined qualification criteria for individuals
- Interviewed applicants and explained scope of different available benefits
Facility Manager
Butte Valley Group Home
Richvale, CA
03.2021 - 07.2021
- Worked with youth to help understand and overcome personal, social or behavioral problems affecting living and educational well-being
- Evaluated facility operations and personnel for safety and health regulations compliance
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
Mental Health Worker
Mountain Valley Child And Family Services
Nevada City, CA
04.2020 - 09.2020
- Delivered individualized counseling services to youth working through issues such as mental illness and substance abuse
- Developed and implemented activities to help youth develop social and independent living skills
- Documented client progress in confidential files
Central Office Desk Attendant
CSU Chico Housing
Chico, CA
02.2019 - 05.2020
- Responded to student inquiries and concerns, offering support and guidance
- Developed and maintained relationships with parents to promote positive living environment for students
- Guided groups of up to 50 people on scheduled tours of the residence halls
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
CX Floor Support
ThirdLove
Chico, CA
06.2017 - 10.2018
- Time management, delegation, assisted upper management in training new-hires
- Answered all agent questions regarding policies and procedures, soft skills, and best practices
- Escalations via live phone/text/chat/email/social media
Contact Center Representative
Milestone Technologies
Chico, CA
10.2013 - 06.2017
- Responded to customer inquiries and provided technical assistance over the phone and through email and chat
- Provided support and education relating to the Android Operating System and Google Products
- Translated complex technical issues into digestible language for non-technical users
Job Resource Assistant
Alliance For Workforce Development
Chico, CA
04.2013 - 06.2013
- Assisted clients with job applications, building resumes, and interviewing skills
- Provided computer training and troubleshooting for career platforms and software
Education
Bachelor of Arts - Sociology
California State University - Chico
Chico, CA2020
Skills
- Crisis Intervention
- Group Counseling
- Disability Services
- Case Management
- Treatment Planning
- Software Troubleshooting
- Reception
- Time Management
- Administering Medication
- Operating Systems: Windows, AndroidOS, ChromeOS
Timeline
Family Support Coach
The LEAF Company
06.2023 - 11.2023
Employment and Eligibility Specialist
County Of Butte
09.2021 - 03.2022
Facility Manager
Butte Valley Group Home
03.2021 - 07.2021
Mental Health Worker
Mountain Valley Child And Family Services
04.2020 - 09.2020
Central Office Desk Attendant
CSU Chico Housing
02.2019 - 05.2020
CX Floor Support
ThirdLove
06.2017 - 10.2018
Contact Center Representative
Milestone Technologies
10.2013 - 06.2017
Job Resource Assistant
Alliance For Workforce Development
04.2013 - 06.2013
Bachelor of Arts - Sociology
California State University - Chico
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